ATS Support Analyst

Job Description

• System Monitoring and Support
• Provide on-site support for health system automated systems such as JBT and Moxi robots.
• Monitor the operation of vehicle fleets from desktops or mobile devices.
• Check functions related to cart dispatch, washers, elevators, detent groups, and cart destinations.
• Issue Identification and Resolution
• Detect and address errors in vehicles, elevators, and cart washers.
• Resolve issues like full detent groups, traffic backups, and network communication failures.
• Environmental Oversight
• Conduct rounds to ensure hallways and rooms are clean and orderly.
• Dispatch carts as necessary to maintain operations.
• Use of Technology:
• Leverage dashboards and reports for system performance insights.
• Track equipment issues with maintenance software (CMS).
• Use Microsoft Teams and OneDrive for documentation, sharing information, and storing incident media (photos/videos).

Minimum Qualifications
High school diploma and one year of experience with trouble shooting electrical, mechanical, or computer systems.