Assistant Property Manager

What Sets Us Apart

As part of the Highwoods team, you're not just taking on a job; you're joining a culture that values integrity, collaboration, and growth. We believe our culture is the key to success in the dynamic world of commercial real estate. Every member of our team plays a role in defining and upholding this culture-it's not just words on a page, but a way of working and living every day.

When you join Highwoods, you'll bring your unique skills, experiences, and values to life through our shared mission. Together, we create a thriving workplace where every teammate has the support and opportunity to make a meaningful impact.

The Assistant Property Manager provides support to the Sr. Property Manager for a downtown Nashville Class A high-rise building. The team is responsible for both the operational and financial health of this asset. As an active member of the property team, the assistant property manager is responsible for enhancing the customer experience through execution of creative programming, community building, and strategic local partnerships; helping to foster a vibrant community atmosphere across the portfolio.

Responsibilities:

• Build strong customer relationships by proactively addressing customer concerns and inquiries, demonstrating a positive attitude and dedication to providing exceptional service.
• Assist with customer relations opportunities to promote open communication and trust between Highwoods and our customers.
• Assist with efforts to help drive customer retention, reduce churn, and increase overall customer satisfaction.
• Help ensure the strong financial performance of the assets within the assigned portfolio.
• Assist with researching, preparing, and implementing annual budgets including coordination of certain revenue, operating expenses, and capital expenditures for building improvements.
• Review and code invoices and submit for approval.
• Assist with managing capital improvement projects as needed.
• Look for and offer recommendations to reduce operating expenses.
• Assist with negotiating and managing vendor contracts.
• Conduct regular property inspections to prevent problems/identify opportunities.
• Adhere to company, division and department policies and procedures and ensure property compliance with OSHA standards, building codes, regulations, and governmental agency directives.
• Assist with review and monitoring of daily work order report and weekly outstanding work order report.
• Initiate customer billings as needed.
• Help with coordination of customer move-ins and move-outs; following up as needed on punch list inspections.
• Assist with assuring optimal functioning of building systems (example, HVAC, fire/life safety, elevators, and security systems).
• Review and understand leases related to assigned portfolio.
• Assist with coordinating customer projects and follow-up on customer work requests.
• Identify and implement procedures to minimize insurance risks

Requirements:

• Proactive attitude and a genuine passion for delivering exceptional customer experiences
• Effective organization and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong interpersonal skills, including the ability to communicate effectively with diverse stakeholders and build positive relationships
• Proactive mindset with a focus on continuous improvement and problem-solving
• High level of professionalism, integrity, and discretion in dealing with sensitive information and situations
• Detail-oriented and analytical, with the ability to review leases, financial statements, and operational reports with accuracy
• Flexibility and adaptability to changing priorities and environments
• Excellent written and oral communication skills, with proficiency in MS Office and internet applications

Education/Experience:

• Bachelor's degree preferred or equivalent combination of education & experience
• 2 - 4 years' experience in full-service commercial property management
• Proven record of providing excellent internal and external customer service

Physical Demands:

This job operates in a professional office environment, as well as throughout a variety of properties. May be exposed to construction sites and various weather conditions.
Must be able to inspect all areas of the properties, including the roof, parking garage, basement, etc. While performing the duties of this job, the employee is regularly required to talk, hear, see, sit, stand, and walk for prolonged periods of time; use hands to finger, handle and feel; and reach with hands and arms. The employee may occasionally need to climb, balance, bend, and crouch. The employee may occasionally lift, push, or pull up to 25 pounds.