Director of Operations - Healthcare

The Deputy Director of Operations (Deputy Director) directly assists the Director of Operations (Director) in the management and oversight of all mechanical, electrical, and plumbing repairs, maintenance, and operations at Rush Medical Center campus and its Central Energy Plant. This role requires strong healthcare experience to ensure compliance with healthcare-specific regulations and to maintain the critical systems that support patient care environments. The Deputy Director assists with directing and overseeing program development and management, maintenance, repair, operations, quality control, staffing, training, performance management, and vendor management within a healthcare setting. Additionally, the Deputy Director supervises 2nd and 3rd shift operations, ensuring 24/7 continuity of critical systems that support patient care. The Deputy Director serves as the primary backup for the Director of Operations and will act in the capacity of the Director when the Director is OOO. Working collaboratively with the client Director of Facilities, the Deputy Director ensures alignment with healthcare-specific programs, policies, and regulatory requirements including Joint Commission, NFPA, CMS, and IDPH standards as they apply to healthcare facilities maintenance, repair and operations. The Deputy Director reports directly to the Director.

• Supports building and clinical systems operations through an integrated facilities management and engineering team to ensure high infrastructure availability for uninterrupted patient care and healthcare services
• Assists the Director in programming and overseeing the mechanical, electrical, and plumbing repair, maintenance, and operations for all shifts at the medical center campus, with particular attention to critical care areas, operating suites, and other patient care environments
• Works collaboratively with the leadership team to ensure coordination and integration with project management, healthcare compliance (Joint Commission, NFPA, CMS), and healthcare workplace experience
• As the team leader for 2nd and 3rd shift, provides coaching and mentoring to the operations team and builds an environment that supports developing a high performing team capable of responding to healthcare-specific emergencies and needs
• Assists in developing and maintaining a strategic plan for the operations team, in support of the healthcare client's objectives with a focus on innovation and best practices in healthcare facilities and creating standard work for all engineering activities

• In collaboration with the Finance Director and Senior Facilities Manager, prepares the MEP operating budget recommendation to the client, with consideration for healthcare-specific requirements and life safety systems
• Actively manages operating expenses to ensure compliance with client and contractual budget adherence in the healthcare setting
• Oversees MCE's Facility Condition Assessments and ensures the integration into the Capital infrastructure plan, with focus on healthcare-specific infrastructure needs and regulatory requirements
• In collaboration with the Director, plans and coordinates major projects and/or service interruptions with the client, affected clinical departments, and MCE team to minimize impact on patient care. Collaborates with the Capital project team to ensure effective coordination and communication with MCE regarding projects managed by the Capital projects team

• Ensures consistent maintenance management practices across the medical center's portfolio and ensures achievement of Key Performance Indicators relevant to healthcare facilities
• Collaborates with the on-account Center of Excellence focused on developing and advancing building automation and controls, maintenance, repair, energy, sustainability to include the analysis and reporting on maintenance and operations performance management and improvement within healthcare environments
• Supports the energy management processes for reporting energy, gas, water, and sewer consumption, with attention to healthcare-specific targets and sustainability goals
• Oversees the implementation and management of CMMS in support of all medical center operations, including healthcare-specific preventative maintenance requirements
• Oversees MEP vendors and collaborates with Sourcing & Procurement in bidding, negotiations and administration of MCE managed MEP contracts for healthcare-specific systems and equipment

• Oversees the implementation of practices and procedures for operational compliance program management specific to healthcare facilities (Joint Commission, NFPA, CMS, IDPH)
• Ensures documentation and record-keeping meet healthcare regulatory requirements
• Stays current on evolving healthcare regulations that impact facilities operations

• Proactively supports a safety culture and, in collaboration with the Director and Safety Manager, develops and implements appropriate practices and procedures to drive toward an incident-free workplace within a patient-centered healthcare environment
• Collaborates with the Safety Manager to identify risks to medical center facilities and eliminate downtime that could impact patient care and clinical operations
• Ensures the operations team has the appropriate procedures, training, resources, equipment, and PPE for safe operations in healthcare environments, including infection control measures
• Ensures that managers and supervisors are properly trained and comply with management and incident reporting of applicable environmental health and safety programs for the healthcare client and JLL

• Develops healthcare-specific training programs based on needs gathered through skills assessments and safety requirements
• Administers technical skills assessments and technical training programs for facility operations personnel, including healthcare-specific systems training
• Ensures all client and JLL required training for the operations team is completed on-time and to a satisfactory level, including healthcare-specific regulatory training

• Bachelor's degree in engineering, engineering technology, operations management, or related field
• Minimum 7 years direct supervision of multi-building operations, with at least 3 years in healthcare environments
• Extensive mechanical, electrical, plumbing and fire suppression system knowledge specific to healthcare facilities required
• Experience with medical gas systems, nurse call systems, and other healthcare-specific building systems
• Proven understanding of Joint Commission Environment of Care standards, NFPA codes, and other healthcare regulatory requirements

• Strong interpersonal skills, ability to communicate well in both oral and written reports
• Strong organization skills and collaborative management style
• Computer proficiency in CMMS and healthcare facilities management systems
• Proficient in using standard office IT systems including MS Office, and MS SharePoint
• Comprehensive understanding of safety and infection control protocols related to healthcare facilities maintenance
• Extensive experience in maintenance and operations of hospitals and healthcare facilities required
• Expertise in periodic maintenance planning and administration in healthcare settings
• Business acumen including financial planning and analysis specific to healthcare operations
• Understanding of healthcare operations and ability to coordinate with clinical departments to minimize disruptions