Coord, Patient Business Svcs

Title: Coord, Patient Business Svcs

Location: Fountain Valley

Department: MCSS Patient Accounting

Status: Full-time

Shift: Days

Pay Range: $28.35/hr - $41.10/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups - consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Purpose Statement / Position Summary

The Self-Pay/Customer Service Coordinator is responsible for supporting the activities and functions of PFS training and mentoring staff to ensure that goals and objectives are met in accordance within established priorities and timeframes. The Self-Pay/Customer Service Coordinator oversees the Self-Pay billing and/or collections of accounts to ensure that PFS is capturing all revenues as timely and efficiently as possible. This position requires excellent customer service and communication skills with both internal and external customers. This position takes ownership of their departments processes and eliminates barriers to ensure prompt and accurate reimbursement.

Oversees and/or performs special accounts receivable projects. Also is responsible to assist in identifying global problem areas that may impact PFS's ability to meet its goals. Monitors the workflow to ensure operations by the patient account representatives are at an optimal level. Assists management with the development and implementation of procedures, training, and providing guidance to other employees.

Understands and utilizes many complex and varying California and Federal Statutes and regulations, guidelines and systems. Assures appropriate billing and collections are in compliance.

The Self-Pay/Customer Service Coordinator will manage resources responsibly and work at the highest level of performance, with a commitment to continuous improvement. Is a team leader and displays positive supportive behavior.

Essential Job Outcomes & Functions

1. Provides day-to-day coordination of assigned PFS functions.

1. Prepares staff monthly productivity as set by management to ensure goals are met.
2. Assist Management by monitoring staff workqueues.
3. Lead staff huddles and visability boards to assist management with staff meetings and education.
4. Assist management to engage staff with Gallup Impact Plans.
5. Able to perform in a leadership role when interacting with the staff.

1. Investigates, documents, and resolves problems and complaints.

1. Assures problems are investigated thoroughly and in a timely manner.
2. Effective and positive system improvements are provided as part of the problem resolution.
3. Potential improvements are occasionally identified before problems arise.
4. Continuous process improvements are strived for in day-to-day activities.
5. Input on development, revision, and implementation of work area policies and procedures is provided to ensure efficient operations and compliance with regulatory standards.

1. Performs responsibilities in assigned work area.

1. Workload is prioritized and managed to meet established deadlines and goals.
2. Accuracy and quality are maintained in daily work.
3. Documentation is maintained per established requirements.
4. Support is willingly given to assist other staff with daily functions.
5. Assures assigned projects are completed in a timely manner as defined at the onset of the project.

1. Maintain a positive and professional work environment.

1. Communicates process change updates to peers and subordinates in a timely manner.
2. Meetings are regularly attended with active participation.
3. Teamwork and behavior supportive of team morale is consistently demonstrated.
4. Productive work habits are consistently displayed.
5. Participates as a team member and is accountable for own work responsibilities.
6. Time off is scheduled to avoid disrupting workflow.
7. Feedback is solicited and accepted in a positive manner.

1. Works closely with PFS Managers in developing, implementing, and revising PFS related departmental policies and procedures.

1. Able to adhere to all confidentiality policies and procedures and carries out all tasks in a pleasant and respectful manner.
2. Ability to use critical thinking while reviewing Self-Pay billing and collection notes in the financial computer system to ensure that the appropriate action is taken within the Self-Pay billing and collection process to ensure correct hospital reimbursement.

1. Ability to identify and trend problems in a timely manner and initiate appropriate actions to resolve problems or issues.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare-that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there's more...Check out ourMemorialCare Benefitsfor more information about our Benefits and Rewards.