FNOL NG Associate II - National General
 Allstate Insurance | |
 United States, Georgia | |
 Jun 14, 2025 | |
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National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description The Claims FNOL Associate II serves as initial contact for basic claims reporting. This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. ** This is a fully remote position. Initial training will be conducted from 10:00 AM to 7:00 PM EST for the first six weeks. Following training, the regular schedule will be Monday through Friday from 10:30 PM to 7:00 AM EST, with rotating weekend shifts. ** Key Responsibilities* Receives, screens, and routes incoming telephone calls and other electronic correspondence * Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards * Follows established guidelines specific to each claim report or inquiry * Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing * Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.) * Retrieves, prints, and faxes, or mails supporting documentation to vendors or others as directed * Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers Education* High School Diploma or GED (Preferred) Experience* 0-2 years experience (Preferred) Supervisory Responsibilities* This job does not have supervisory duties. Education & Experience (in lieu)* In lieu of the above education requirements, an equivalent combination of education and experience may be considered. Compensation Base compensation offered for this role is $17.43 - $21.06 hourly and is based on experience and qualifications. *** Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000. 
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