Student Access Manager

The Student Access Managers support the Associate Director in managing the day-to-day operations of the Student Access unit of the Disability Resource Center (DRC). These individuals carry a limited caseload because of management and supervision responsibilities.

In their management and supervision of the Student Access team, the managers utilize their knowledge of determining and providing accommodations in higher education in general as well as the unique aspects of this work at the U of MN to provide guidance to staff. These individuals stay abreast of legal issues pertinent to disability access in higher education. They model creative problem solving and resilience in the face of increasing demand for services. The managers determine when to slow processes down and when to speed them up, and they can bring staff along when they engage these processes. They create a positive, productive work environment that facilitates access, teamwork, and student development.

In the larger University community, the Student Access Managers facilitate campus relationships and encourage collaboration between the DRC and other units, departments, and colleges. They provide guidance on outreach, trainings, and other campus communications. Additionally, they demonstrate leadership on diversity issues and integrating equity practices into all aspects of their work. The Student Access Managers report to the Associate Director of Student Access.

Essential Responsibilities

Unit Administration/Management 50 %

* Work with the Associate Director to develop, manage, plan, and evaluate Student Access services, programs, and projects in order to effectively provide accommodations for students and visitors at the University of Minnesota
* Provide guidance for the day-to-day operations of Student Access unit staff, including managing staff absences, work groups and projects
* Be available for as needed consultation with Student Access Consultants on emerging issues
* Provide supervision to 4-6 Access Consultants
* Facilitate weekly Consultation Circles with Access Consultants
* Facilitate Student Access staff meetings at the direction of the Associate Director
* Coordinate project work, including inter-unit collaborations, unit process updates/changes, and internal document updates/changes in consultation with the Associate Director
* Monitor and review documentation and case noting procedures to ensure that case records and notes in electronic and hard files are up-to-date, consistent, and accurate
* Collaborate in monitoring and distributing caseload volume and severity
* Strategize with the Associate Director to assess and address trends, ensure effective and efficient service delivery, and make improvements to the database system and data reporting practices

Direct Service 35 %

* Provide the full range of direct services to a smaller caseload of students, including those who have made grievances about services, have unique confidentiality needs, and other situations as directed by Associate Director
* Ensure that Student Access utilizes an interactive process and complies with disability-related state and federal laws and University policies; support the University's compliance with state and federal disability-related laws and University policies by providing appropriate, effective and efficient services and consultation to students, faculty, and staff of the University of Minnesota, its campuses, colleges, departments, and units
* Support staff in providing services that utilize an interactive process to address student access needs, support, academic integrity, and provide reasonable accommodations
* Assist the Associate Director as necessary in serving as point of contact in grievance process by addressing student, faculty, and staff disagreements or concerns about disability accommodations and/or their implementation at the University
* Stay abreast of current legislation, legal decisions, and national, state, and local issues affecting access and legal compliance for students with disabilities

Institutional Support 15 %

* Represent DRC Student Access perspectives in service to OED and/or University committees and task oriented teams
* Provide outreach, training, guide and support staff in their training activities

Required Qualifications

* BA/BS with at least 6 years of relevant experience: facilitating access for people with disabilities, working in higher education, providing supervision to service providers
* Substantial knowledge of federal and state laws regarding access for people with disabilities
* Substantial knowledge of integrating disability access and accommodations in university environments and processes
* Experience in providing consultation on disability issues
* Excellent communication and organizational skills
* Skillful in tracking and reporting program and project data
* Experience in cultivating and leading staff in a team-oriented work environment

Preferred Qualifications

* Masters degree in Rehabilitation Counseling, Social Work, Student Personnel, Counseling, Psychology or a related field
* Knowledge and understanding of trends and issues in disability access in a college setting
* Demonstrated ability to effectively meet the demands of multiple stakeholders
* Project planning development and management skills

Pay Range: $68,000 - $78,000; depending on education/qualifications/experience

Time Appointment Category: 100% Appointment (If job description above does not specify appointment or expected weekly hours, assume a 100% appointment.)

Position Type: Faculty and P&A Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a cover letter and resume.

Deadline for applications is 6/26/25

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

This position will remain open until filled.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).