StarRez System Manager

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Curious about benefits calculations? Please visit the following link to explore: https://www.bsu.edu/about/administrativeoffices/humanresources/jobs

The StarRez System Manager for Housing and Residence Life is responsible for assisting with all aspects of management of the StarRez Housing Management system including the back-end testing and development of housing contract and lease processes, interim and break housing processes, returner self-selection, room profiling, data cleaning, and the extraction of data. This position will also assist with a comprehensive review of the system including reviewing, eliminating, and/or rewriting of a variety of data subs, custom fields, and reports. This position will assist with the testing of upgrades and patches and documentation of all aspects of the system. Opportunity for this position to be fully remote from anywhere in the United States.

Bachelor's degree from an accredited institution or equivalent.

1 year experience with system configuration experience with the StarRez Housing Management system. Experience with SQL or StarQL is required. Experience supporting and troubleshooting computer systems including system integrations.

Master's degree from an accredited institution or equivalent.

Experience working with SIS products such as Banner.
Experience working with the StarRez Housing Management system.

StarRez Academy Certification

None.

Ball State University is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race, religion, color, sex (including pregnancy), sexual orientation, gender identity or gender expression, disability, genetic information, ethnicity, national origin or ancestry, age, protected veteran status, or any legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

The pay range for the position is $50,000-$64,000.

Manage IT development for web-based processes in Housing and Residence Life, including housing applications, contracting and leasing processes, conference contracts and workflows, interim housing, orientation housing, summer housing processes, student billing, and other housing management system processes and integrations as needed. Build, maintain, and troubleshoot web-based processes in the student-facing housing portal.

Collaborate on StarRez work order integration with TMA including testing, updating, and troubleshooting.

Support University Apartment staff with back-end processes, reporting, and troubleshooting of client set-up and bookings.

Develop documentation for web-based processes in Housing and Residence Life.

Develop training materials for web-based processes for multiple levels of staff in Housing and Residence Life including student staff, administrative staff, professional staff, service staff (Custodial and Maintenance staff).

Collaborate with campus partners and/or vendor to maintain and troubleshoot system integrations for building access, meal plan loads, and demographic loads

Perform other related duties as assigned.

For nominations and questions regarding this opportunity, please contact Kyla McKillip, Interim Assistant Director of Talent Acquisition, at work@bsu.edu

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.