Training & Product Specialist - Medicare - Sr.

We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and a culture that fosters growth, innovation and collaboration.

The Training and Product Specialist-Medicare, Senior will be responsible for the design and development of training and educational programs in connection with Medicare programs for the organization. They will support constituents of the Government Sales and Product Department, and other departments as needed, and assist in developing and delivering cross functional training materials. They will maintain records of training activities and associate progress and monitor effectiveness of programs. In addition to training accountabilities, they will also support the product development cycle to provide feedback and be involved in the planning and design of plans and benefits. They will inform the training content as well as provide a feedback loop to constantly improve and enhance the Medicare go to market and product implementation strategies. They will support the development of programs to meet the demands of CMS for our internal and external teams as well as support other strategic initiatives as requested or needed by management.

• High school diploma or GED required. Bachelor's degree preferred.
• Four (4) years of group education and presentation skills with an ability to design and develop adult learning programs OR Medicare Advantage or Part D experience required.
• Experience in quality assurance, coaching, audit and monitoring to include experience with government programs, regulatory compliance, or healthcare operations preferred.
• Ability to prototype and facilitate high impact, division-wide training initiatives from concept through implementation.
• Ability to manage multiple projects and prioritize/organize in fast-paced environment with minimal supervision.
• Excellent soft skills (listening skills, people skills etc.) and expertise in group facilitation along with proven problem-solving and decision-making skills.
• Excellent oral and written communication skills.
• Knowledge of HMO commercial, PPO, EPO, POS, FSA, TPA, PBD, Indemnity, Consumer Directed, Medicare and Medicaid product lines preferred.
• Excellent computer skills with high level of experience in MS Office Suite (Word, Excel, Power Point, and Visio). Familiarity with e-learning tools and corporate intranets/websites a plus.
• Ability to learn new software programs quickly and create training guides.
• Must have access to a reliable means of transportation. Any Independent Health employee who uses a motor vehicle in the course of their duties representing Independent Health must be compliant with State Motor Vehicle laws and must follow the Policy that pertains to Driver's License Requirements as a condition of employment.
• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Training and Education

• Develop new training methods for continuous associate improvement and staff development as it relates to the Medicare line of business.
• Develop and deliver departmental staff training needs.
• Work with management to understand where staff improvements are needed.
• Deliver individual, small group, and large forum training.
• Assist in developing annual product sales training with product operations and conduct training with the sales team and other departments as required in support of our go to market annual sales plan.
• Develop, deliver, test, and monitor effective Medicare products, sales, and compliance training programs for all individuals who sell Medicare and individual marketplace plans (individual, group, and broker sales). Regularly test expertise and adherence, document and report training attendance, dates, and test scores and develop corrective action plans and monitoring of scores below 85% as needed.
• Assist in development and execution of approved sales presentations and scripts as required. Participate and support sales go-to-market strategies and tactics as needed.
• Support audit call training for the sales call center ensuring satisfactory annual CMS secret shopper audit results.
• Develop, support and/or manage online/computer-based training programs to support both Medicare and other organizational based curriculums.
• Revise and validate training materials and documentation to ensure that they are accurate and complete according to Medicare policies and procedures.
• Develop, implement and distribute training regarding practices and business processes to support the Medicare LOB and operations of the sales and product team and other departments as required/requested.
• Provide training and external audience presentations on Medicare related topics as needed. These audiences may include members, providers, brokers, and others as requested or needed.
• Support Medicare member advisory panel and member engagement activities as needed.

Product Development Support

• Participate in product management review and understanding of benefits and plans to support not only product team needs but also to provide bidirectional feedback between market and product team recommendations.
• Provide feedback to product team on commonly asked questions or issues identified during training.
• Quality assurance support during regulatory filings, go to market activities and general finalization of material prior to launch of new products and plans.
• Provide support to (or be a) subject matter expert within product team in the review of Medicare Advantage and Part D operations and requirements.
• Provide support in Medicare product filings, QA, and other requests as identified.

Strategic Initiatives and Communication

• Work with departments to research new information, staff needs, training coordination, and performance.
• Communicate and schedule learning center needs in conjunction with staff development.
• Participate in activate meetings and other meetings as requested. Share information with management; create product training based on information shared in meeting.
• Collaborate in the development and implementation of training to support corporate strategic priorities.
• Work with Marketing to develop sales materials.

Immigration or work visa sponsorship will not be provided for this position

Hiring Compensation Range: $65,000 - $80,000 annually

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub app.