Merchandising Specialist
 Lighthouse Credit Union | |
tuition assistance, 401(k), profit sharing
| |
 United States, New Hampshire, Dover | |
 Jun 17, 2025 | |
|
OUR LEADERSHIP PHILOSOPHY At Lighthouse Credit Union, we believe all individuals, regardless of position level, are considered leaders. By providing a framework that balances clarity with adaptability, our Leadership Competencies aim to foster a culture of continuous growth and agile leadership. Lighthouse Credit Union is committed to embracing change, nurturing leadership talent, and ensuring our performance management practices are aligned with our vision of fostering a resilient and forward-thinking organization. As such, we all hold ourselves accountable to the following: LEADERSHIP COMPETENCIES Demonstrates Interpersonal Awareness & Skills: A cornerstone of our collaborative work environment, this competency emphasizes effective communication, relationship building and teamwork. It also supports creating a positive work environment that values individual contributions and fosters teamwork. As an individual leader, you will guide your team in effective communication strategies, foster strong interdepartmental relationships and model collaboration. Embraces Change & Learning: This competency focuses on adaptability, personal development and the advocacy and embracing of progressive change. You will be challenged to explore continuous learning opportunities to achieve excellence and foster a culture of growth and innovation. As an individual leader, you will build buy-in for change among team members, support their development and effectively manage team dynamics to achieve business results. You will also champion the benefits of change and encourage innovation and the generation of new ideas. Utilizes Critical & Creative Thinking: Underlining the importance of innovative problem solving, challenging the status quo and strategic thinking, this competency is vital for driving excellence and leadership. This competency challenges to take initiative beyond one's immediate responsibilities. As an individual leader, you will effectively problem-solve through creative methods, lead changes with optimism and motivate the team by setting clear expectations and recognizing performance. Takes Personal Ownership: This competency focuses on taking responsibility for performance goals, proactive collaboration and accountability. It highlights the significance of each team member taking ownership of their role and contributions while demonstrating leadership qualities regardless of their position. As an individual leader, you will build and maintain collaborative relationships across the organization, seek constructive feedback and ideas for improvement and hold the team accountable for business impact while supporting their development. Location: Dover, NH POSITION SUMMARY: The retail branch network is vital to the success of Lighthouse Credit Union, acting as our frontline connection to members and communities. Through consistent, high-quality in-branch experiences, our branches foster trust, loyalty, and local engagement. The Merchandising Specialist plays a critical role in this success-bridging the gap between Marketing and the front line to create impactful, brand-aligned experiences. This includes planning and executing all in-branch merchandising, overseeing print and digital asset delivery, managing our digital display network, and ensuring high standards across all locations. The role also coordinates with the Growth Marketing team, Project Owners, and Creative Team to manage asset production and vendor relationships, ensuring a seamless and consistent brand presence throughout the organization. ESSENTIAL FUNCTIONS & RESPONSIBILITIES * Partners with internal teams and external vendors to execute seasonal campaigns, product promotions, and service messaging by coordinating the production, distribution, and timely installation of in-branch merchandising materials such as posters, brochures, and other printed collateral across all branch locations. * Acts as the primary liaison between retail branches and the marketing team, proactively gathers frontline feedback and promotional needs while facilitating two-way communication and responsive support to ensure branches are equipped with timely, relevant materials and messaging. * Owns and manages the credit union's branch merchandising software solution, develops deep expertise to guide Growth Marketers in selecting optimal display zones and ensuring effective, strategic content placement across all branch and headquarters locations. * Maintains and manages inventory of merchandising assets via the credit union's online store, ensures inventory is adequately maintained with up-to-date and compliant print materials, as well as marketing promotional items such as pens, key chains, mugs, etc. * Owns the creation and production of all printed collateral, including posters, brochures, buckslips and flyers. * Oversees content scheduling, updates, and quality control for digital display systems across the credit union including the corporate headquarters and frontline retail branches. * Conducts frequent in-person audits of branch merchandising to ensure consistency, accuracy, and presentation quality. * Coordinates all in-branch and outdoor marketing signage in collaboration with the creative team and facilities. * Creates, schedules, ships, and communicates monthly and campaign-specific branch merchandising materials. * Maintains records of all materials sent and delivers to branch and timelines for use/updates. * Coordinates the production and distribution of collateral with outside vendors, such as printers and mail houses. * Assists in placement of marketing items including branch set-up for campaigns and other promotional items. JOB SPECIFICATIONS * Ability to work closely with internal execution partners and/or agency partners or vendors for campaign delivery. * Exceptional organizational skills to multi-task, adapt to changing priorities and meet deadlines. * Ability to align day-to-day activities to assigned objectives and incorporate feedback and take direction well. * Energetic, hard-working attitude when working independently or as an integral member of a team. * Passion for accuracy and thoroughness with the ability to monitor and check own work to ensure quality. * Constant desire to expand abilities and learn new techniques, skills and tools. * Manage all projects from beginning to end ensuring they are completed successfully, on time and within budget. * Be highly communicative and responsive to all stakeholders while handling a large volume of projects. EDUCATION, TRAINING & EXPERIENCE * Bachelor's degree in Marketing, Communications, Business, or a related field (or equivalent experience). * 3+ years of experience in merchandising, marketing coordination, or retail marketing-preferably in a multi-location environment. * Familiarity with financial services or retail branch operations is a strong plus. * Experience managing print production, collateral distribution, and vendor coordination. * Knowledge of digital signage or content management systems (CMS) for managing branch displays. * Strong project management and organizational skills; ability to manage multiple campaigns across locations. * Basic graphic design skills (e.g., Adobe Suite) are a plus for asset handling and layout visualization. * Excellent communication skills and ability to collaborate with cross-functional teams including Marketing, Creative, and Retail. * Comfortable working in both PC and Mac environments. * Basic understanding of, or experience using, project management and collaboration tools like Jira and Airtable. WORK ARRANGEMENT: The working arrangement for this position is hybrid. Hybrid work is an opportunity to find the right balance between working in the office and remotely, especially if it supports individual success and the needs of our organization. Hybrid schedules are determined by the hiring manager based on business unit needs and may vary by department. TRAVEL REQUIREMENTS Frequent travel (monthly) to the credit union's branch locations will be required for regular touchpoints and feedback with front line teams, as well as any ongoing training, meetings and/or other business needs. _______________________________________________ Benefits We Offer:
Additional Perks:
______________________________________________________________ LIGHTHOUSE CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER | |