Company Overview
Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Overview
Milestone Technologies is currently seeking a skilled Laptop Imaging Technician to provide onsite services for our client's global team. In this role, you will manage inventory and imaging and deploy Windows and macOS laptops, mobile devices, and essential equipment. Additionally, you will coordinate diagnosis and warranty repairs.
How You Make An Impact:
* Coordinate shipping and repairs for damaged equipment with third-party vendors/manufacturers, both in and out of warranty
* Provide updated information on repair status and invoicing for repair costs
* Troubleshoot devices to identify possible issues
* Manage new hire equipment ticket management
* Image and deploy laptops, peripherals, and equipment
* Process and record delivery and deployment logistics requests
* Confirm and validate new asset receipts of received hardware
* Escalate, report, and manage discrepancies related to physically received hardware assets
* Conduct weekly stockroom inventory asset audits
* Monitor and report inventory stock levels according to established thresholds
* Maintain and track hardware in and out of inventory store rooms
* Perform hardware recovery for employee terminations and laptop replacements
* Identify disposition of returned assets
* Assist in arranging and managing e-waste services
What You Need To Succeed:
* High School Diploma or equivalent
* At least one year of inventory management experience
* Ability to work onsite following mandatory safety guidelines
* Extensive understanding of IT equipment, models, and accessories, including Windows, macOS, Android, and iOS devices
* Excellent ticket management skills
* Responsive and effective communications via email, Slack, and Zoom, with high professionalism
* Knowledge of storeroom safety and operations
* Ability to lift/move 25-50 pounds
* Effective verbal and written communication skills for customer interactions
* A valid driver's license is required
* 2+ years of Inventory Management, imaging, and deployment experience
* Knowledge and experience using ServiceNow, Jamf, BigFix, and other device management/service delivery software
* Ability to drive a truck and box truck is a plus
* Equipment certifications are a plus
* Logistics-related certifications are a plus
* Repair certification or experience for macOS and PC laptops is a plus
#LI-JW1
Compensation
Estimated Pay Range: The estimated pay range for this position is USD $26.00/Hr. - USD $28.00/Hr. and is a Non-Exempt role. Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for ouremployees butis also critical to our continued success.
Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.
Milestone Technologies
Jun 20, 2025