Senior Treasury Operations Specialist

POSITION: Senior Treasury Operations Specialist

Summary:

At Cambridge Savings Bank, our purpose is to have a positive impact on our customers, employees, and community's financial well-being. We are committed to exceeding expectations and having a strong commitment to diversity and inclusion. Primarily responsible for the system setup and maintenance of Treasury Management services including Business Online Banking, Bill Pay, Wires, ACH, Remote Deposit Capture, Positive Pay, Lockbox Services and Sweep accounts for Commercial and Small Business customers. Provides management status of requests pending & completed as well as exceptions to ensure SLAs are being met. Under the direction of the Treasury Operations Manager, assists the Treasury Client Service team with fulfilling requests (research, troubleshooting, and transfers/advances) and participates as a resource on projects, as needed.

Key Result Areas:

• Initiates Cash Management services and Business Deposit accounts in the core system and online banking platform in accordance with applicable policies, procedures and SLAs. Includes reviewing and processing online banking applications and required business deposit onboarding documentation. In addition, prepares and sends correspondence to business customers upon completion of application processing and setup.
• Maintains file maintenance of existing Online Banking accounts in accordance with applicable policies, procedures and SLAs. Includes adding new accounts to existing Online Banking profiles, increasing daily limits for ACH, Wires and RDC. In addition, identifies and closes inactive and/or closed accounts and services from Online Banking in accordance with daily/monthly reports, through DNA and the Online Banking and Business Online Banking Admin sites.
• Works closely with Cash Management Sales, Implementation and Client Service as well as business line staff with inquires related to the setup or maintenance of new and existing Online Banking customers.
• Fulfills various customer requests such as Bank by Mail deposits, audit confirmations.
• Maintains reporting of all requests that are pending, completed and exception status to ensure SLAs are followed.
• Collaborates with the Quality Control department with clearing and resolving data and file maintenance exceptions related to the setup of Cash Management services and business deposit accounts.
• Assists the Online Banking/ Product team with testing of new and existing products and enhancements.
• In conjunction with Management provides training on all procedures and service setups completed by Treasury Operations.
• Acts as a backup for all functions as it relates to Weiland and account analysis monthly billing.
• Reviews and completes periodic ACH & RDC reviews and assists management with FDICIA controls and documentation related to Cash Management services set up.
• Provides recommendations to Business Client Service Management regarding process improvement ideas that have a positive impact on customer experience or operational service standards during onboarding/maintenance of cash management services.
• Maintains electronic files in Nautilus specific to required documentation for Online Banking applications and Cash Management services.
• Acts as back-up to functions within the department as needed and contributes to the effective team management of all bank problems, issues, and opportunities.
• Establishes and maintains effective working relationships with other employees and customers.
• Perform additional duties as required.

Qualifications:

• Bachelor's Degree and a minimum of 3 years' banking or corporate treasury experience -or- the equivalent combination of High School/Secondary School and banking operations experience (i.e. back office, deposit systems).
• Strong customer service skills working with various partners from different parts of the business (Sales, Service & Operations).
• Strong attention to detail and analytical skills, including the ability to problem solve and troubleshoot challenging issues.
• Excellent communication skills - verbal and written.
• Ability to work effectively with customers, both internal and external.
• Ability to multi-task and work independently.

The above description covers the most significant major responsibilities but does not exclude other occasional responsibilities and accountabilities the inclusion of which would be in conformity with the major purpose of this job.

Location:

Hybrid/Waltham, Massachusetts

About Cambridge Savings Bank:

Cambridge Savings Bank is a full-service banking institution with $7 billion in assets. As a mutual bank, CSB is committed to improving the quality of life of our employees, customers, and the communities we serve. One of the oldest and largest community banks in Massachusetts, Cambridge Savings Bank offers a full line of individual and business banking services across a robust Massachusetts-based branch network and through digital banking solutions for commercial, small business and consumer customers. In February 2025, Kroll Bond Rating Agency affirmed CSB's investment-grade rating, reinforcing the bank's position as a reliable business lender. To learn more about how CSB can meet your needs, visit us at cambridgesavings.com, or better yet, come meet us to help you make the most out of your banking relationship. Member FDIC. Equal Housing Lender. NMLS # 543370

Cambridge Savings Bank is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

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