Patient Service Representative - Clinic Float Pool

Patient Service Representative - Clinic Float Pool

Mercy Southfork | 12700 Southfork Rd, St. Louis, MO 63128

Schedule:PRN | Monday-Friday | Flexible Daytime Hours

Benefits from Day One:

• 401(k) with Employer Match- Plan for your future
• Free Parking
• Competitive SalaryandCareer Growth Opportunities

Are you someone who thrives in a fast-paced environment, enjoys variety in your workday, and finds purpose in helping others? As aPatient Service Representativein Mercy'sClinic Float Pool, you'll play a vital role in delivering exceptional care and service across multiple clinic locations in the St. Louis area.

This is more than just a job-it's an opportunity to:

• Enjoy flexibilitywith weekday-only scheduling (no evenings or weekends required)
• Gain diverse experienceby supporting a variety of clinic teams and specialties
• Make a meaningful impacton patients and communities across the region
• Be part of a mission-driven organizationrooted in compassion and excellence

Whether you're looking to expand your skills, re-enter the workforce with flexibility, or simply want to be part of something bigger-this PRN role offers the perfect balance of purpose and adaptability.

What You'll Do:

• Welcome patients with warmth and professionalism, ensuring a positive experience from the moment they arrive.
• Float between various clinic locations, supporting different teams while maintaining consistent, high-quality service.
• Manage front desk operations-answer phones, create Epic charts, handle mail, scan documents, and more.
• Coordinate patient flow by managing check-ins, check-outs, and appointment scheduling with care and accuracy.
• Handle cash drawer responsibilities when needed, ensuring secure and accurate transactions.
• Support clinic operations by using and maintaining essential office equipment.
• Adapt to evolving workflows and Epic updates, staying flexible and informed.
• Maintain a clean, safe, and welcoming environment in reception areas, following infection control guidelines.
• Ensure confidentiality and accuracy in all patient interactions and documentation.

Qualifications:

Patient Service Representative

• Education: High school diploma or equivalent
• Experience Preferred: One year of applicable medical office experience.
• New hire must attend Clinic Core Front Desk Training through Clinical Education.
  All new hires are hired into this role.

Advanced Patient Service Representative (Internal Only)

• Education: High school diploma or equivalent
• Current Patient Service Reps who are moving to Advanced title on the career ladder must complete both Patient Service Rep and Advanced PR competencies prior to being promoted.

We're bringing to life a healing ministry through compassionate care.

At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.

What Makes You a Good Match for Mercy?

Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.

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