Telehealth QA Coordinator(Full-Time/Day)-Thomas Jefferson University

Job Details

Job Description

Develop and maintain consistent enterprise presence in practice to facilitate education and advocacy of clinical workflows and technology to enhance Virtual First initiatives. *
* Develop trusting relationships with practice administrators and providers that foster acceptance and engagement in connected care initiatives.
* Develop infographics displaying current and future state opportunities and provide workflow and educational support to achieve desired outcomes.
* Maintenance and reporting of data used to support clinical workflow, operational and quality metrics for virtual health and urgent care service line.
* In collaboration with the leadership team, designs reporting queries to meet the needs of the department and clinical practices.
* Links various electronic operational and clinical reporting systems (ie Epic, Qlik, & PowerBI) to understand monthly variances both in clinical adoption, and volumes, and supports the Vice President, Connected Care Operations in the development of presentations for monthly governance meetings.
* Monitors timelines, resources, and reporting requirements to ensure successful initiative outcomes.
* Manages the data repositories, ensuring a comprehensive data warehouse to meet the needs of the service line
* Executes the processing of ad hoc report requests from multiple areas of the organization
* Demonstrates excellent written and oral presentation skills that engenders confidence and acceptance of key initiatives
* Continuously improves effectiveness and efficiency of reports/tools related to all areas of responsibility
* Uses video-conferencing technologies, telehealth technology and scheduling software to coordinate and connect staff, resources, patients, and providers in the manner effective to delivery of services, patient care, education and training.
* Implements solutions, trains/supports patients, families and team members, and provides technical assistance during each virtual rounds encounter
* Advocacy for the telehealth and urgent care programs
Performs duties with professionalism, exhibit outstanding customer service, and operate with sensitivity to the diverse landscape of healthcare at all times

Associate degree or 5 years applicable experience Required
Bachelor's degree Preferred
Additional Training Requirements
Associate degree or equivalent experience required. Bachelor's degree preferred; two to three years of experience in a health care setting preferred. Computer literacy and data analytic experience required. Excellent written and oral presentation skills required

1-2 years General business or healthcare-related field

Work Shift

Worker Sub Type

Primary Location Address

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University, home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health, nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educational and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.

Benefits

At Jefferson, we offer a comprehensive total rewards package designed to support the health and well-being of our colleagues and their families. It includes a wide range of benefits including competitive pay, health and retirement benefits, life and disability insurance, paid time off, educational benefits, financial and mental health resources and much more. Our diverse benefits offerings ensure you have the coverage and access to services you need to thrive both personally and professionally.