Student Housing - Operations Manager

Who We Are

At Balfour Beatty Communities, we are dedicated to a singular mission: delivering the quality communities people are proud to call home. We believe exceptional living experiences can only be created when We Care-about our residents, our partners, our communities, and each other. Our culture of caring drives every aspect of our business, guiding us to always do the right thing and build meaningful connections as we fulfill the needs of our residents and partners with sincerity, empathy, and creativity.

Our Benefits:

• Discretionary bonuses
• Medical and Dental Insurance 1st of the month following employment
• Health, Flexible Spending and Dependent Care Accounts
• Company paid life insurance
• 401K plan with employer matching
• Robust PTO to include, sick, floating holidays, vacation, and personal days
• 2 Volunteer Days per year
• Company paid short-term and long- term disability, parental leave.
• And more!

About the role

The Operations Manager supports the Director and site teams by overseeing key operational areas including leasing, resident experience, training, and project execution. They manage cross-functional initiatives, coordinate with legal, and ensure consistency across the portfolio.

What you'll be doing

• Coordinates and drives timeline for operational and business development projects. Executes and ensures completion of deliverables from initiation to final product, including:
  
  
  
  • Overseeing and fielding internal ticketing systems, including Entrata Business Support tickets and back-end issues. Coordinates training related to project initiatives and works with IT to resolve software, integration, or system issues.
  • Creation of project schedules/milestones and ensures timely completion of various projects.
  • Organizes and attends project meetings, as needed, including scheduling coordination and assisting with the preparation of deliverables.
  • Assists with team communication and escalates items as necessary.
  • Researches and collects data pertinent to various initiatives.
  • Communicates effectively to key internal and external stakeholders.
  • Collaborates with project leads or department heads to develop strategies and recommendations.
  • Conducts any training needed for various projects.
  
  
  
  
• Acts as the primary liaison between site teams and the Legal department. Coordinates the review of resident accommodation requests, lease cancellation requests, incident escalations, and contract/vendor agreements. Ensures timely communication and appropriate documentation is maintained. Collaborates closely with the Director and Legal to interpret and implement policy guidance across the portfolio.
• Works with Learning and Development to provide recommendations to Operations policies.
• Conduct training on various policies and procedures related to Operations processes, as needed.
• Fills in for corporate and/or on-site operational positions during vacation, leave, or vacancy performing typical tasks and duties outlined in those job descriptions.
• Assists with the preparation and distribution of weekly, monthly, and quarterly reporting as requested.
• Assist with presentation of reporting information to internal and external clients.
• Monitor and confirm that all reporting requirements for sites are met.
• Conducts regular visits to communities to ensure that all leasing policies and procedures are being followed.
• Attends large leasing events at assigned communities to provide additional support as necessary.
• Collaborates with the Marketing Department on the development of creative communication pieces, promotional materials, presentations, campaigns and websites.
• Perform any back-end website updates pertaining to; unit rates, specials/tiers, promotions, etc.
• Assists with responding to concerns of students, parents and other personnel regarding any/all aspects of the residence life; develops liaison relationships with other university agencies. and resident satisfaction.
• Work with the customer service team to review student satisfaction survey results, review management, and determine strategies to address community related concerns.
• Conducts on-site training and on-boarding for all new full-time office team members with the assigned portfolio.
• In coordination with the BBC Training team, conducts regular on-going training on the Company's Policy and Procedures related to leasing, sales, marketing, customer service methods, operations and LifeWorks.
• Annual training each fall of all office staff (per site) on the prospect, leasing, and renewal process.

Who we're looking for

• Bachelor's Degree required
• Minimum of 5 years of residential community manager experience
• Broad knowledge of student housing/multi-family operations and industry-related concepts.
• High energy and desire to make a difference in the employee experience
• Team player with confidence and integrity to earn employees' confidence quickly
• Enjoys working in a fast-paced environment
• Critical thinker proficient in identifying potential issues
• Proficient Computer skills including Microsoft Office to include Word, Excel, Power Point and Outlook; property management software (preferably Entrata), and database management programs.
• Ability to travel 75% of the time.
• Must have an active and valid driver's license

Pay Rate: $85,000 yr. - $95,000 yr.

Balfour Beatty Communities is part of Balfour Beatty Investments and Balfour Beatty, plc, an international group that finances, develops, builds and maintains infrastructure assets.

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