RN Clinical Supervisor, Hospice Intake

• Engage in compassionate goals-of-care conversations with patients and families who are uncertain about hospice, providing clear, empathetic explanations of available services and guiding them through the transition from curative to comfort-focused care.
• Serve as the primary clinical liaison for high need patients referred from priority accounts, including physician practices, ensuring a high-touch, responsive experience throughout the intake process.
• Available to patients to families over time as a resource and navigator in care, providing clinical oversight and support to ensure continuity of care and timely response to patient and referral needs.
• Supervises the day to day operations of the onsite and remote intake operations, including onsite visits, as needed. Ensures effective triaging of new referrals/admissions and reinforces implementation of new initiatives (i.e. electronic and real time communication with team).
• Assists administration to ensure full regulatory compliance with Hospice Conditions of Participation, standards of practice, compliance with VNS Hospice policies and procedures and contractual services.
• Collaborates with Quality Improvement/Education in the development and implementation of quality improvement and educational activities to ensure professional practice standards are consistently met for each member of the interdisciplinary team. Works effectively with administration to design, implement, evaluate and modify quality initiatives and educational plan as directed and appropriate.
• Communicates effectively with VNS Hospice Care management and hospice agencies under contractual relationship with VNSNY Hospice Care.
• Serves as an effective member of the clinical team demonstrating teamwork, effective supervision and collaboration at all times.
• Performs all duties inherent in a supervisory role in collaboration with the Hospice Team Manager. Ensures effective staff training, interviews candidates for employment, evaluates staff performance, and recommends hiring, promotions, and terminations, as appropriate.
• Participates in special projects and performs other duties as assigned.

Licenses and Certifications:
License and current registration to practice as a Registered Professional Nurse in the state of New York required
Valid driver's license or NYS Non-Driver photo ID card, may be required as determined by operational/regional needs

Education:
Bachelor's Degree in Nursing required

Work Experience:
Minimum of three years of progressive clinical experience in home care, Hospice or related field required
Demonstrated knowledge of the regulatory and reimbursement requirements governing Hospice preferred
Effective oral/written communication and interpersonal skills required
Prior experience managing multiple teams/staff located in multiple locations required