Executive Vice President (EVP), Global Sales

PURPOSE

The Executive Vice President (EVP) of Global Sales will lead the development and execution of Rite-Hite's global sales strategy, ensuring an optimal customer experience that drives loyalty, operational excellence, and sustainable revenue growth. This person will embed a customer-centric, continuous improvement culture that includes integrating new technologies, elevating workforce capability and identifying growth opportunities.

This position is a key member of the Distribution Leadership Team and partners across functions to advance innovation, workforce development, and profitability. The EVP will ensure the sales function is a strategic differentiator across all geographies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Strategic Sales Leadership

• Develop and execute the global sales strategy to expand market share and drive revenue growth in alignment with corporate objectives.
• Implement a unified sales framework that supports international sales teams with tools, processes, and playbooks.
• Leverage data-driven insights to identify new markets, refine go-to-market strategies, and optimize the sales pipeline.
• Champion the use of digital sales tools and CRM platforms to streamline pipeline management and sales forecasting.
• Evaluate and align incentive structures globally to support desired performance and behavior.
• Focus the sales organization on driving customers toward premium, differentiated products and providing insights that enable further innovation in our company.

Operational Transformation & Efficiency

• Benchmark best practices in sales interactions with customers, workforce planning and organizational models to create scalable sales structures that best serve our customers.
• Ensure consistent implementation of best practices across direct and indirect sales channels.
• Implement operational improvements and best-in-class service processes to enhance quality and reduce cost-to-serve.
• Drive standardization and excellence in sales processes across all regions, including lead generation, deal management, and account retention.
• Continuously optimize customer segmentation strategy & strategies to delight customers in each segment.

Customer Experience, Retention & Market Development

• Drive a culture of customer obsession and responsiveness within all sales operations.
• Build and sustain executive-level relationships with strategic customers, independent rep network, and partners.
• Collaborate with product, marketing, and service teams to deliver integrated customer solutions.
• Represent Rite-Hite at key industry forums and with global customers to reinforce brand positioning.
• Establish strong VOC (voice of customer) channels to inform process, product and service innovation.

Collaboration across Distribution Leadership

• Work collaboratively with the Distribution Leadership Team to design and implement integrated go-to-market approaches that align sales delivery with service readiness and execution.
• Share insights and performance data via joint feedback channels to inform shared customer strategies, innovation priorities, and continuous improvement initiatives.
• Establish and maintain joint KPIs with the Service function to drive aligned outcomes around customer retention, product lifecycle, and solution delivery.
• Align on customer retention strategies that connect service performance with proactive sales engagement.

Performance Management, Talent and Capability Building

• Lead and mentor a global team of sales leaders and front-line sales and customer service people, fostering a results-driven, accountable, and customer-focused culture.
• Partner with HR to identify, develop, and retain top sales talent.
• Champion leadership development, succession planning, and training initiatives tailored to the evolving needs of global markets.
• Promote safety, Mastery of sales tools and continuous learning across the organization.
• In partnership with the President and Distribution Leadership Team, identify, develop, and prepare emerging leaders across the sales functions to build a unified, future-ready leadership pipeline.
• Contribute to cross-functional talent reviews and succession planning processes to ensure continuity in critical roles and enhance enterprise-wide leadership bench strength.

Financial & Risk Management

• Own global sales performance including forecasting, budget planning, budgeting, performance metrics, cost optimization & ROI analysis. Optimize these areas to enable broader Rite-Hite capabilities.
• Monitor market performance and adapt strategies to capitalize on trends, mitigate risk, and ensure sales objectives are met or exceeded.
• Identify and mitigate operational, safety, and financial risks in sales operations.
• Track and analyze key sales KPIs to ensure performance against corporate goals.

PRINCIPAL ACCOUNTABILITIES

• Embed safety as a core cultural component that reinforces our value of "we value and respect each individual employee as our primary asset."
• Global Sales performance and expansion into new markets and customer segments.
• Standardized, efficient, and effective global sales processes.
• Strong internal collaboration to align sales strategy with product, service, and marketing functions.
• Achievement of sales growth, productivity, and employee engagement targets.
• Development of a high-performance sales organization globally and a future-ready leadership pipeline.

SUPERVISORY RESPONSIBILITIES

• Directly supervise regional and functional sales leaders.
• Provide leadership, feedback, and coaching across a matrixed global Distribution team.
• Conduct leadership coaching, performance management, and succession planning.

REQUIRED COMPETENCIES

• Visionary leadership and strategic thinking.
• Strong global commercial and financial acumen with ability to drive measurable business outcomes.
• High-level decision-making and prioritization in complex, global environments.
• Exceptional influencing, collaboration, and communication skills.
• Understanding of global market dynamics and customer value drivers. Experience leading global customer accounts.
• Strategic & Critical Thinking to plan for future state while executing current goals and objectives.
• Business Acumen, can lead a business and understand business unit, group and enterprise products and solutions, understand financial impact and translate that into sales results and customer satisfaction.
• Decision making, can drive to decisions at all levels, appropriately managing most critical while delegating to others.
• Performance Management, deployment of goals to team, holding accountable and delivering ongoing feedback for success.
• Able to communicate effectively with various partners up, down and across.
• Strong influencer of direct and indirect teammates.
• Problem Solving/Analysis: can look systemically at an issue or problem and determine root cause and determine appropriate action to take on a timely basis.
• Collaborative leader who knows when to pull in others and partner to get work done and produce results.

EDUCATION AND EXPERIENCE

• Bachelor's degree required; MBA or related graduate degree preferred.
• Minimum of ten years of senior leadership experience in global sales or commercial roles.
• Proven track record in building and leading global sales organizations, achieving targets and leading organization change resulting in Customer and Employee engagement.

Arbon Equipment - A Rite-Hite Company is the global leader in the manufacture and distribution of industrial loading dock and door equipment. Our innovative products and world class sales organization ensure solid, consistent growth, both for our company and our staff. We are always looking ahead to develop innovative new products and services to improve our customers' safety, security, and productivity.

Arbon Equipment - A Rite-Hite Company provides competitive compensation and a comprehensive benefits package with medical, dental, and vision coverage along with life and paid medical leave. We also provide a retirement savings plan that combines 401(K) with company match and profit sharing. Paid holidays, vacation, and up to five paid personal/sick days per year round out the package.

Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees.