GENERAL MANAGER- University of Houston ATHLETICS DINING- Houston, TX

Chartwells Higher Education is seeking a dynamic General Manager to oversee Concessions, Premium Catering, and Athletic Dining for the University of Houston!

Chartwells is proud to partner with the University of Houston, bringing innovative dining solutions and exceptional service to enhance campus life. Together, we aim to create memorable experiences that reflect the university's rich traditions and vibrant community. This is an exciting opportunity to lead operations at a university with one of the most storied athletics programs in the nation. If you're a dynamic leader passionate about delivering outstanding guest experiences and driving operational excellence, we want to hear from you!

Why Join Us?

Impactful Leadership: Be part of a team that shapes memorable experiences for fans, students, and guests.

Professional Growth: Gain exposure to large-scale operations, and high-profile events.

Dynamic Environment: Lead operations in a vibrant, fast-paced setting that celebrates the spirit of athletics.

Key Responsibilities:

• Operational Excellence: Direct the day-to-day food service operations across multiple locations on campus, ensuring smooth, efficient performance.
• Team Leadership: Supervise and inspire managers, supervisors, and food service workers; coordinate hiring, training, and development of frontline staff.
• Financial Accountability: Manage budgets and achieve sales goals, completing all financial reports accurately and on time.
• Client & Guest Relationships: Build and maintain strong relationships with clients and guests, regularly seeking feedback to continuously improve operations.
• Innovation & Implementation: Execute menus, promotions, and concession programs while adhering to Chartwells' operational standards.
• Event Readiness: Conduct daily walkthroughs of front-of-house (FOH) and back-of-house (BOH) areas to ensure operational readiness for every event.
• Compliance & Policies: Uphold responsible alcohol service policies and ensure compliance with all safety and health regulations.
• Special Projects: Take on additional duties as assigned to support the success of the department and university.

Preferred Qualifications:

• Bachelor's degree preferred or equivalent professional experience.
• 8-10 years of upscale food service experience with at least 6 years in a management role.
• Strong catering experience required.
• Proven management experience in concessions, bars, or related areas.
• Expertise in personnel management, including hiring, supervision, evaluation, and succession planning.
• Ability to supervise, train, coach, and develop team members effectively.
• Experience with food purchasing, cost control, and inventory management.
• Ability to create and manage budgets, financial forecasts, and flash reports.
• Knowledge of HACCP controls, food safety standards, and compliance with health and fire regulations.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Knowledge of cash handling procedures and reconciliation of cash reports.
• ServSafe or Department of Health certification is a plus.
• Strong attention to detail and ability to multitask effectively in a dynamic environment.
• Exceptional business etiquette, client relationship management, and ethical behavior.

Ready to Make an Impact? Join Chartwells Higher Education and lead the charge in creating unforgettable dining and event experiences at the University of Houston. Apply today to start your journey with us!