Customer Service Representative - Bilingual preferred

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewardingcareer, we invite you to review our opportunities!

Job Description Summary

Customer Service Representative

Sunbelt's Customer Service Representative is equipped for success so we can make it happen for our customers.

The Customer Service Representative is empowered to provide exceptional, professional and efficient service to all customers in the rental of construction/industrial equipment and store items. This position is considered the company's front line contact with the customer and does whatever is necessary to satisfy the customer's needs and requests. This role exemplifies the Sunbelt Promise of reliability, availability and ease to our customers.

Position Responsibilities:

• Completes customer orders, sources equipment as needed, places service calls, processes order cancellations and requests equipment pick-ups
• Serves as the after hours point of contact for deliveries and service requests, resulting in 24/7/365 service to our customers
• Always displays a positive and enthusiastic attitude with our customers
• Provides responsive, exemplary customer service to current and potential customers, regardless of the reason for contacting Sunbelt Rentals
• Continues to develop and grow with the business segments to ensure that the leadership staff is knowledgeable of any and all opportunities that might arise
• Focusing on departmental improvements, focusing on the future state of all existing processes and procedures
• Responsible to maintain the established departmental Key Performance Indicators for overall departmental success as well as the success of the individual
• Other duties as assigned by the Team Leader and/or Manager

Requirements:

Education & Experience:

• 0-2 years of customer service experience in either a call center environment or a dedicated customer service department
• Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with customers over the phone
• Excellent interpersonal, written, and oral communication skills
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Strong PC systems and typing skills (CRM, email, chat)
• Must be a strong team player and enjoy supporting others to "get things done"
• Must display a positive, enthusiastic, helpful and professional attitude all times
• Working knowledge of Sunbelt's point of sale system, Wynne or AS400 (preferred)
• Previous equipment rental or construction industry experience (preferred)

Physical Demands:

Must be able to bend, squat, crouch and/or reach and lift up to 25 pounds or more, as required by the job. Some Sunbelt jobs may require driving for long periods of time, loading and unloading heavy equipment, performing work in extreme weather conditions including rain, wind or excessive temperatures and/or night and weekend work. All duties must be performed according to Sunbelt's safety policies and guidelines. Reasonable accommodations may be made to comply with ADA/ADAAA.

SHIFT DETAILS:

We value an inclusive and diverse workplace:

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Do you have any of these titles on your resume? Related experience may include: Account Manager, Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative