New

Customer Service Representative

TEKsystems
$18.50 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, Rochester
Aug 06, 2025
TEKsystems' client is actively hiring for multiple Customer Service Representatives on a contract to hire basis. This will be a 100% remote position. Qualifications * High School diploma or equivalent when possesses customer service employment experience. * Minimum 1 - 3 years customer service experience and/or relevant office experience required. * Availability to work Monday- Friday from 8:30am- 5:00pm. * Strong problem-solving skills with effective oral and written communication skills * Have strong interpersonal skills and exhibit good judgment * Demonstrated excellent customer service skills including superior accountability and follow through * Demonstrated PC skills using Microsoft applications * Curiosity to foster innovation and pave the way for growth * Humility to play as a team * Commitment to being the difference for our customers in every interaction Responsibilities * Acts as a liaison between our internal and external customers. * Responds promptly, accurately, and effectively to all calls in a polite and professional manner. * Responds to all calls timely and have a clear understanding of call avoidance, such as but not limited to short calls, intentional disconnects, inappropriate transfers and inappropriate use of hold button. * Performs data input in a highly accurate and timely manner on all customer contacts. * Simultaneously accesses multiple databases while addressing customer's needs. * Clearly explains all policies and procedures on both incoming and out-going calls. * Develops a comprehensive understanding of all lines of business. Has the technical skills required to be able to perform task efficiently. * Delivers information in a clear and confident manner If you feel you are qualified for this position please upload your resume and a recruiter will reach out! Pay and Benefits The pay range for this position is $18.50 - $18.50/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Rochester,NY. Application Deadline This position is anticipated to close on Aug 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.