ACA Processor

About the Team/Role

Provides administrative processes support for routine "back office" tasks such as data entry, order and application processing, document verification, accounting support and preparing mailings. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments. Scope of work is defined by the contractual nature of the business outsourcing agreement.

How you'll make an impact

• Follow defined client ACA rules and requirements with great accuracy.

• Use system tools to identify accounts that need to be reviewed.

• Run and analyze data files and system reports. Research and resolve data issues.

• Provide detailed internal and external communication.

• Update processes and client requirements documentation as changes occur.

• Testing of 1095 code calculations and forms.

• Meet IRS set deadlines.

• Provide client teams and clients with identified error reports and assist with error resolution.

• Update system settings and content in the enrollment platform.

• Submit tasks and assist with testing for technology related bugs.

• Train team members and update documentation annually.

• Answer Customer Care Center questions.

Experience you'll bring

• Proficiency in Microsoft Office Suite, including but not limited to Excel, pivot tables, VLOOKUP.

• Must be detail oriented and thorough.

• Must be able to follow processes, procedures, and work independently.

• Must have good problem solving and trouble-shooting skills.

• Ability to effectively communicate with team members, other department resources, and externally.

• Busy season is determined by IRS deadlines and typically October - April. During these months, overtime hours may be required.

• Additional job duties and responsibilities may arise when supporting the delivery of administrative services and the Affordable Care Act Processor is expected to perform these additional tasks as assigned.

Preferred:

Bachelor's Degree and/or 1-3 years of experience in benefits or related field.