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POSITION SUMMARY: The Clinical Supervisor oversees and supervises Recovery Support Navigators (RSN), Recovery Coaches (RC) and Master's level students who are responsible for evaluating, treating, and providing substance use and behavioral health services for patients engaging in treatment in the Grayken Center for Addiction at Boston Medical Center (BMC). Responsibilities will include: referrals and billing workques, Epic Pools, overseeing daily onsite clinical and operational activities, providing regular clinical and programmatic supervision to employees, providing clinical back-up and support to the teams as needed; performance management of employees; payroll and timekeeping for program staff; and reviewing cases and documentation to ensure staff are compliant with approved protocols and procedures. The position consults with, collaborates, and communicates with a wide range of disciplines within BMC and the community in the overall care of the patient. Position: Clinical Supervisor Department: Grayken Center for Addicition; Project Assert and Rapid ACCESS Schedule: Full Time ESSENTIAL RESPONSIBILITIES / DUTIES: CLINICAL SUPERVISION AND PERSONNEL MANAGEMENT:
Provides clinical supervision and personnel management to all staff members including managing clinical challenges, training (including clinical workflows and Epic Electronic Health Record (EHR), overseeing daily activities, scheduling, mentoring, guiding through demonstration of best practices, and offering opportunities for professional development. Responsible for operational and clinical tasks. Reviews routine BMC performance metrics for individual providers (e.g. panel size, schedule utilization, show rates, TAPs screening, productivity goals, and other key indicators) and shares metrics with individual providers and provide feedback and mentorship as needed Ensures appropriate clinical supervision for staff and interns and follows clinical guidelines for each role. Ensures consistent support of clinical team including consultation on cases, collaboration and implementation of clinical therapeutic guidelines (visit frequency, length of treatment, etc.) and use of patient outcome measures to inform ongoing clinical care Ensures appropriate standards of care for patients in crisis and assists the team in response to crisis situations Provides comprehensive psychiatric/substance use evaluations in coordination with staff, patient, family, and interdisciplinary healthcare teams, and develops treatment plans based on patient needs/goals. Identify barriers to care and work with multidisciplinary teams to help patients achieve improved functioning and emotional state. Maintains competency in areas of responsibility to ensure quality care Maintains a complete understanding of emergency procedures
ADMINISTRATIVE MANAGEMENT:
Assists with performance management issues with the Grayken leadership as needed Assists with quality improvement initiatives to improve the delivery of high quality, patient-centered, accessible clinical care, as appropriate Responsible for daily operations and special projects and events related to programs. Collaborates with clinical, and administrative leadership regarding standards for professional practice, patient care, and innovative programs designed to facilitate high quality patient care Submits and presents program data, and other records and reports within required time frames. Attends scheduled staff meetings and in-service education program offerings with punctuality and consistency.
OTHER DUTIES:
Complies with departmental, regulatory, and professional requirements for documentation and data collection Performs other duties as needed
Must adhere to all of BMC's RESPECT behavioral standards. (The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required). JOB REQUIREMENTS EDUCATION: Requires Master's Degree from an accredited school of Social Work CERTIFICATES, LICENSES, REGISTRATIONS REQUIRED: Requires a current Massachusetts Licensed Independent Clinical Social Worker (LICSW) EXPERIENCE: Minimum three years of full-time work experience as a licensed social worker. Previous supervisory experience required. KNOWLEDGE AND SKILLS:
Advanced interpersonal skills to develop and maintain positive relationships with staff and leadership; has demonstrated strength in personnel management Proficiency with interpreting and leveraging data to guide management Ability to work effectively, comfortably, and sensitively with ethnically, culturally, and racially diverse individuals and with people from historically underrepresented communities. Highly organized Must be comfortable in a fast-paced and dynamic work environment. Ability to multi-task while adhering to deadlines Self-starter; ability to take ownership of driving personnel development and improvement initiatives Knowledge of and competence in advocating with community resources and agencies that serve individuals, children, and families who are low-income or have psychiatric needs. Bicultural/bilingual competency is a plus. Experience with and comfort treating substance use disorders is preferred Ability to work effectively and collaboratively on an interdisciplinary team of healthcare professionals. Computer literacy with ability to use standard word processing, spreadsheet programs, and e-mail (i.e. Microsoft Word, Excel, Outlook) and web browsers.
Equal Opportunity Employer/Disabled/Veterans According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or "apps" job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
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Boston Medical Center
Aug 21, 2025