IT Infrastructure Services Specialist

TEKsystems
$70,000.00 - $100,000.00 / yr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Aug 21, 2025
Description Position Description Summary The IT Infrastructure Services Specialist is responsible for delivering frontline support for hardware, software, and financial applications, ensuring minimal disruption to business operations. The specialist will troubleshoot and resolve technical issues, manage IT assets, document support activities, and assist with infrastructure upgrades to align with cybersecurity and compliance standards. Primary Job Responsibilities%Time Provide Tier 1 and Tier 2 support for IT infrastructure, including desktops, laptops, mobile devices, and peripherals, with a focus on minimizing downtime in a high-stakes financial environment.30% Troubleshoot and resolve issues related to Windows OS, Microsoft 265, Bloomberg terminals, and other investment-specific platforms, escalating complex problems as needed.25% Support infrastructure upgrades, patching, and deployments in coordination with cybersecurity and compliance teams.20% Maintain and monitor IT asset inventory, ensuring compliance with security protocols and audit requirements.15% Document incidents and their resolutions.10% Total100% Ideal Qualifications Bachelor's degree in computer science, MIS, or related field; or equivalent experience and certifications (e.g., CompTIA, ITIL, Microsoft). 3-5 years of experience in IT service desk or infrastructure support, preferably within financial services or investment management. Proficiency with Windows desktop environments, Active Directory, Group Policy, and scripting (PowerShell preferred). Familiarity with financial applications such as Bloomberg, FactSet, or similar platforms. Strong communication skills and a customer-first mindset, with the ability to support users in a fast-paced, regulated environment. Additional Skills & Qualifications Company & Role Overview Role Type: Full-time employee (FTE) backfill for a previous team member Work Location: Onsite 5 days/week in NYC Industry Preference: Candidates with banking or investment backgrounds are highly valued Culture Fit: "White glove" mentality-professional demeanor, polished communication, and ability to engage with C-level executives Position Details Key Qualities: Strong trade floor or banking support experience is a major plus Leadership/mentorship mindset to help train and guide others Professional appearance and communication style Interview Steps: First round with AVP Second round with VP Final round likely with HR Experience Level Expert Level Pay and Benefits The pay range for this position is $70000.00 - $100000.00/yr. * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Aug 28, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.