Service Planner

United. Inspired.Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome.We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us.Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.

We succeed in our core business because we are passionate innovators with courage to change.With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities.Recognition for your hard work includes:

• The compensation for this position is between $29.50 - $43.00 hourly, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards."
• Benefits eligibility begins the 1st of the month after start date
• Health care eligibility - including medical, dental, vision, prescription and telemedicine
• Wellness program
• Employee discounts
• Short and long-term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Direct deposit
• Tuition reimbursement program
• Paid Vacation
• Paid Sick Time

Join Our Team as a Service Planner at Epiroc!

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

Service Planners help our Service Centers meet their business goals of parts and service sales & growth, increased market share and profitability, and reducing costs through planning support. They are responsible for our company's parts and service planning process and routines, providing timely communication to internal and external customers, maintain and safeguard business documents, assist with customer service and training and report any issues of concern that do not meet company standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles. The employee is regularly required to lift up to 25 pounds, frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.

Work Location:

Elko, Nevada

Work Type:

Onsite

Shift Timings (If applicable):

Monday to Friday. 7:00 AM to 4:00 PM. Occasional Over-time

Responsibilities:

• Provide service planning support for Epiroc Service Centers and service teams such as Major Outage's, Planned Component Rebuilds (PCRs) and other work teams
• Plan all aspects of the service process including partnership with Service Managers to keep job scope and costs within budget guidelines
• Assist with planning warranty work and implementation of Technical Service News Bulletin (TSNB) processes submitting claims as required including any additional follow[1]up that may be requested by the Product Companies
• Support other business groups in their efforts, including preparation of quotations, product application studies, and sales support material
• Assist with Work in Progress (WIP) management to include closing work orders in a timely manner, application of all associated costs.
• Ensure that adequate customer, service center, and distributor planning support is available
• Provide assistance with other tasks as required at the service center, including but not limited to receipt of parts, dispatching/shipping of parts, answering customer calls, etc.
• Help support PSD projects and initiatives as needed
• Promote the sales of aftermarket products, including but not limited to service agreements, spare parts, remanufactured components, rock drills, etc.
• Leverage alternative resources including other customer centers and product companies to better promote service processes and procedures
• Utilize scorecards to manage service work order maintenance.
• Create new files for job planning and other documents as needed
• Update reference documents regularly (Service Training Manual and other reference material)
• Become knowledgeable of and fulfill the requirements of Company Policies not limited to technical warranty, product liability and Occupational Safety and Health Administration policies
• Submit key departmental reporting information back to management, enabling accurate continuous improvement related decision making for responsible stakeholders
• Provide data entry into Excel, Access and/or other software systems as needed for various reports
• Assist with special Parts & Services Division projects as needed (5S)
• Occasional travel other Epiroc Service Center locations
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Requirements:

• High school diploma or equivalent
• Three years of practical related experience in customer and/or technical service and training or equivalent combination of education and experience
• Previous mining or heavy equipment logistics planning experience or certification is highly preferred
• Possess a valid and active driver's license
• Excellent verbal, written and presentation communication skills
• Proficient level experience working in MS Office, especially Word, Excel, PowerPoint and Outlook
• SAP and contact management systems experience is preferred
• Position may require approximately 10% travel to various locations for service planner support

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Join us, and be part of a diverse, innovative and highly collaborative team.An inclusive workplace that allows people to thrive. Inclusion is foundational for our Epiroc culture. We want all our people to have a strong sense of belonging. As we work in diverse teams across geographies, cultures, and professional areas, inclusive behavior is something we expect from ourselves and each other. We are continually looking for ways to strengthen our inclusive culture.

A place where we all matter.Epiroc's diversity approach is holistic, and our goal is to continue attracting, developing and retaining talented employees from diverse backgrounds, allowing us to benefit from a wide variety of experiences and perspectives.

Employment at Epiroc is "at-will," which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

United. Inspired.Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.

Diversity and sustainability are key to growing fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries. Learn more atEpiroc.com.