Portland- Retail Store Supervisor

Start your career today!

We offer:

• Flexible work hours
• Medical, Dental, Vision for eligible employees
• Generous employee discount
• 401K with company match
• Competitive compensation with paid time off
• Growth and development opportunities

POSITION SUMMARY

The Store Supervisor supports the store management team with supervision of sales, customer service and shift operations including opening and closing the store, visual merchandising activities, inventory management and loss prevention.

ESSENTIAL FUNCTIONS OF THE JOB

• Support the company expectation and achieve sales and profitability through driving product knowledge, exceptional customer service, and sales.
• Maintain store visual objectives and housekeeping expectations.
• Provide positive feedback and in the moment coaching with sales staff, encourage positive selling and customer service behaviors.
• Consistent written and verbal communication with store management.
• Reads and responds or reacts timely and clearly to all written and verbal communication, including from customers, corporate partners or other store locations.
• Responsible for shift opening and closing store functions.
• Creates and executes daily planner and communicates expectations with staff.
• Responsible for shift inventory processing, receiving in, transferring out activities, order fulfillments and shipping.
• Complies with all company policies and procedures and ensures store team is compliant.
• Completes sales transactions with efficiency from end to end.
• Escalate store issues in a timely manner; problem solve and actively recommend solutions or improvements.
• Other tasks as assigned.

CORE EXPECTATIONS

• Self-motivated, sales driven and prioritizes customer service
• Supports a team environment
• Effective verbal and written communication skills
• Effective problem solving skills
• Meets deadlines when manager is not present
• Computer/POS systems and software skills
• Able to work a flexible schedule, including holidays, nights and weekends

BEHAVIORAL

• Proven ability to communicate effectively with store employees, management and customers. Excellent listening and writing skills.
• Maintain calm and poised in stressful situations. Know when to partner for support.
• Solution orientated, bringing challenges to a positive conclusion. Partner with store management to find solutions for improvements.

QUALIFICATIONS

• 3 years retail sales or customer service including a minimum of 2 years store supervision
• Must practice effective verbal and written communication skills
• Must be self-motivated and able to work with minimal supervision

SYSTEM QUALIFICATIONS

• Microsoft office including excel, publisher and word
• Retail inventory software and order processing systems
• Understand the POS system and other software used by the stores

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

• Flexible schedule with nights, holidays and weekend shifts per scheduling guidelines.
• Physical dexterity and stamina to reach and lift to complete visual presentations and/or store set up.
• Ability to lift up to 40lbs.
• Reaching arms over head, ladder use, computer operation, continuous standing and walking, hand coordination, telephone use, speaking, reading, writing.