Senior Business Analyst - Print and Fulfillment

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 300,000 members in California, Arizona, Nevada, Texas and New Mexico. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 45 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn, Facebook, and Twitter.

The Job

The Senior Business Analyst (Sr. BA) for the Print and Fulfillment department serves as a strategic partner and liaison between business stakeholders, product owners and technology teams. This role is responsible for gathering, analyzing, and documenting business requirements to support the design and
delivery of communications, print and fulfillment solutions across the organization. Operating within a SAFE Agile framework, the Sr. BA will support end-to-end initiatives that enhance operational efficiency, regulatory compliance and member experience through centralized and modernized correspondence and
fulfillment processes.

You Will

• Collaborate with business owners, product owners and managers, and cross-functional
  stakeholders to elicit, analyze, and document business needs and user stories related to
  correspondence and fulfillment activities.
• Translate complex business requirements into clear, actionable features and user stories within the
  SAFE Agile process, ensuring alignment to program-level objectives.
• Serve as a subject matter expert on member communications workflows, including print and digital
  channels, translation, regulatory compliance, and fulfillment processes.
• Facilitate backlog grooming, sprint planning, and cross-functional requirement review sessions to drive consensus and clarify scope and priorities.
• Partner with developers, quality assurance, and UX teams to validate that delivered functionality meets business expectations and quality standards.
• Use data analysis, process mapping, and systems knowledge to identify improvement opportunities and support continuous optimization of fulfillment operations.
• Support PI planning sessions, iteration reviews, and system demos, helping ensure value is delivered each sprint and aligned with larger program goals.
• Participate in user acceptance testing (UAT) by developing test cases and validating that business requirements are accurately implemented.
• Maintain documentation, process flows, decision logs, and reporting artifacts to support
  transparency, change management, and audit readiness.
• Serve as a bridge between technical and non-technical teams, helping translate business needs into practical, scalable solutions.
• Generate operational and project-based reports, analyze performance trends (e.g. SLAs, vendor performance, reprint rates), and provide insights to support
  decision-making and continuous improvement.
• We seek Rebels who are curious about AI and its power to transform how we operate and serve our members.
• Actively support the achievement of SCAN's Vision and Goals.
• Other duties as assigned.

Your Qualifications

• 5+ years of experience in a business analyst or systems analyst role, preferably in healthcare, fulfillment, or communications
• Experience working in a SAFe Agile or Agile SCRUM environment
• Associate's Degree or equivalent experience
• Technical expertise - Advanced analytical skills
• Problem Solving - Basic problem-solving skills
• Communication - Good communication and interpersonal skills
• Proficiency in requirements gathering, process mapping, and workflow design
• Strong Excel/data analysis skills; experience with tools such as Tableau, Power Bi, or SQL a plus.
• Problem/issue management. Ability to build collaborative relationships. Analytical thinking skills.
• Leadership skills.
• Excellent verbal and written communication skills.
• Strong facilitation, critical thinking, and stakeholder engagement abilities.

What's in it for you?

• Base salary range: $80,300 to $116,197 per year
• Internal title: Business Analyst Sr
• Work Mode: Mostly Remote
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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