Google Customer Success Specialist K12

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Job Summary

As a Google Customer Success Specialist K12, you'll represent CDW's Google-related solutions within the education market. The role will entail working closely with the CDW K12 account management and with CDW customers. The role will require you to stay growth-focused, taking initiative, and effectively multi-tasking in a fast-paced environment. You'll be an advisor and consultant to the customer as you help them effectively utilize Amplified IT, CDW and Google solutions and help them identify new opportunities for leveraging additional resources. Most of all, you'll need to display our passion for education and technology and building confidence within the customer base.

What you will do

• Take ownership of the designated K12 customer base, building tactical relationships, influencing long-term strategic direction, and being a valuable resource.
• Support K12 CDW Account Managers/Sales Representative in demonstrations and presentations and collaborate to surface new opportunities in renewal conversations.
• Develop and implement a strategic account growth plan that focuses on our services, 3rd party tools, and additional solutions users need.
• Execute pipeline-generating activities as needed, including cultivating leads into opportunities, engaging, educating, and ensuring satisfaction of their users.
• Work closely with institutions, CDW and Google on campaigns and strategic opportunities.
• Serve as a liaison with institutions touching base regularly about new product and feature launches, learning opportunities and to collect feedback.
• Liaising with other members of Sales, Marketing, and Management to align strategies aimed at increasing revenue.
• Negotiating and closing business deals that promote sustained revenue.
• Developing client relationships and strengthening industry partnerships.
• Identifying and developing new lines of business based on consumer behavior.

What we expect of you

Minimum basic requirements

• Bachelor's Degree in Business Development or Marketing, or similar.
• You have a minimum of 5 years sales experience in the B2B, public sector or education sales; K12 preferred.
• You have a minimum of 2 years of experience with Google Workspace and/or Google Cloud Platform or similar systems and can articulate the value and best practices for use.
• You are comfortable building relationships with customers and effective at problem solving.
• You have experience working with goals and targets and are successful at completing activities daily to meet them.
• You are comfortable working cross-functionally, internally and externally, toward a strategic plan.
• You are a confident presenter to high-level decision makers.
• You have previously worked effectively with remote, distributed teams.
• Competency in negotiating and closing business deals.
• Exceptional interpersonal and communication skills.

Pay range: $50,000-$78,000, depending on experience and skill set

Annual bonus target of 33.34% subject to terms and conditions of plan

Benefits overview: https://cdw.benefit-info.com/

Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.