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In this role, you will report to the Onsite Manager and will work closely with the Avantor's Advanced Laboratory Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science. Location: Cambridge, MA Shift: 7:00 AM to 3:30 PM (Monday-Friday) expected to be flexible and work outside the schedule as needed Salary Range: $72,000 - $90,000 + 5% yearly bonus Benefits:
Health and Wellness: Medical, Dental, Vision and Wellness programs Time Off: Paid Time Off (PTO), Company paid holidays, Choice holidays etc. Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance Recognition: Celebrate your peers and earn points to redeem on gifts and products
What we're looking for Education:
Experience:
4-5 years of relevant experience in supply chain operations and customer service management. Proven track record managing medium-sized, multi-level teams in dynamic environments. Prior exposure to GMP and GLP standards; formal training is a plus. Experience or potential to manage Scientific Services programs. Valid driver's license and access to reliable transportation.
Technical & Operational Skills:
Advanced knowledge of supply chain processes and inventory management systems. Proficient in SAP and third-party inventory platforms, as well as handheld scanning devices. Skilled in troubleshooting across varied environments including stockrooms, labs, and dock areas. Ability to maintain lab support equipment such as Glass washers, autoclaves, and instruments. Strong understanding of process controls and compliance standards.
Leadership & Communication:
Demonstrated leadership and people management capabilities, including coaching, conflict resolution, and performance development. Ability to self-manage, drive change, and make sound decisions independently. Strong verbal and written communication skills; able to serve as the primary liaison between Avantor teams and external customers. Comfortable speaking confidently about service performance, communicating changes, and representing the team in customer-facing interactions.
Work Environment & Expectations:
Fully onsite role requiring daily presence and mobility across multiple buildings. Not a desk-based position; requires hands-on support in stockroom, lab, and dock environments. Must be flexible, adaptable, and capable of multitasking in a fast-paced setting. Responsible for creating and maintaining KPIs and monthly reporting. Will receive training from the Hiring Manager on general operations and customer-specific inventory procedures.
How you will thrive and create an impact Avantor's Advanced Laboratory Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. The Site Supervisor is responsible for leading a team of 17 associates, including Technicians and Team Leads, across a dynamic, multi-building customer site. This fully onsite role requires hands-on leadership, operational oversight, and strong customer-facing communication. The Supervisor will ensure service excellence, team performance, and compliance with customer and regulatory requirements. In this role you will:
Lead and direct team efforts while performing tasks outlined in the Statement of Work (SOW). Supervise a large team, ensuring coverage, performance, and professional development. Coach and motivate team members to meet and exceed goals through mentoring and support. Manage team capacity, training, performance appraisals, timecard reviews, vacation scheduling, and succession planning. Maintain flexibility to work outside standard hours as needed. Serve as the primary point of contact for the customer, confidently communicating service performance, updates, and changes. Own and manage service programs, ensuring alignment with customer expectations and KPIs. Build trust through consistent, professional communication and proactive issue resolution. Provide site-wide support across multiple buildings, including stockrooms, labs, and dock environments. Troubleshoot and coordinate services across varied operational areas. Maintain and coordinate equipment maintenance such as Glasswashers, autoclaves, and lab instruments. Ensure GxP compliance and adherence to Good Documentation Practices. Utilize inventory systems including SAP and third-party platforms to manage stock levels and movement. Monitor slow-moving and obsolete inventory; conduct cycle counts and annual physical inventories. Maintain and update SOPs, SLAs, and ensure regulatory compliance. Create and maintain KPIs and deliver monthly reporting to internal and customer stakeholders. Analyze data to identify trends, drive process improvements, and support decision-making. Manage open order status reports, customer deliverables, and internal metrics. Implement process improvement initiatives across departments within Avantor and with the customer. Coordinate schedules and collaborate with team members to ensure workflow continuity. Demonstrate flexibility, adaptability, and a proactive approach to problem-solving. Conduct regular reviews to identify process gaps and inefficiencies and implement corrective actions and improvements. Develop and enforce audit-ready procedures aligned with customer requirements and regulatory standards. Ensure documentation practices meet GxP and Good Documentation Practice (GDP) standards. Collaborate cross-functionally to drive continuous improvement initiatives across departments and customer programs.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer. Why Avantor? Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today! EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.comand let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. For more information about equal employment opportunity protections, please view the Know Your Rights poster. 3rd Party Non-Solicitation Policy: By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.
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Avantor
$72,000 - $90,000 + 5% yearly bonus
flexible benefit account, paid time off, paid holidays, tuition assistance, 401(k)
Sep 06, 2025