ServiceNow Developer - Senior

The ServiceNow Developer - Senior is a member of a development team that is responsible for using their technical knowledge and expertise to support a live implementation of ServiceNow, in support of an enterprise-level (10,000+) user base. Experience should include configuration of ServiceNow applications: Change Management, Configuration Management, CMDB Management and Maintenance, Discovery, Incident Management, Problem Management, Request Fulfillment, Asset Management, Service Catalog, and Service Portal. This is a hands-on, technical position. The position requires broad-based technical experience on the platform and integration with other systems, along with a solid understanding of relational databases. This individual will apply proven communication and problem-solving skills to solve issues related to the deployment of mission-critical software. The ability to take direction and work independently to achieve stated objectives is required.

This role will include, but will not be limited to the following responsibilities:

• Ability to work with various customers/departments/users to design, deploy and support ServiceNow solutions according to the user requirements.
  
• Hands-on development, maintenance, and support of the ServiceNow ITSM applications, tools, and associated components, including configuration/customization strategies and implementations, workflows, groups and roles.
  
• Configure ServiceNow Business Rules, Client Scripts, UI Policies, UI Actions, Data Policies and Data Dictionary.
  
• Create, update, and maintain connection between Active Directory and ServiceNow settings associated with LDAP, SSO Integration, and MID Server.
  
• External API knowledge used for ServiceNow integration and automation.
  
• Create, update, and maintain ServiceNow CMDB, including creating new Configuration Items, when needed via ServiceNow Discovery.
  
• Maintain Service Catalog items, Service Portal and UI pages, and maintain user, roles, and groups.
  
• Design, implement, and perform ongoing operations and maintenance process' on the ServiceNow instance.
  
• Ability to develop quality documentation that clearly articulate the solutions and the ability to perform demonstrations.
  
• Ensure that customer can fully utilize the system by balancing their requirements for data security and functionality without compromising the sustainability or supportability of the core service.
  
• Develop credible and high-integrity relationships with customers technical resources.
  
• Tracking compliance to policies and procedures and resolving or escalating any compliance issues.
  
• Reviewing and approving significant IT infrastructure changes to ensure impacts to configuration management data are properly addressed.
  
• Reviewing and publishing configuration management reporting.
  
• Reviewing and maintaining the health of the CMDB.
  
• Reviewing and maintaining the health of CDMB related integrations.
  
• Other tasks as required in support of the ServiceNow tool.
  

Required Skills/Experience:

• Must be a U.S. Citizen and pass the DHS Employment Eligibility Verification process.
  
• Bachelor's degree in related field or equivalent experience.
  
• 8 years of experience in IT support or related field, preferability in software development or configurations.
  
• 5 years of experience hands-on developing, installing and supporting ITMS applications in a large-scale environment, preferability using ServiceNow.
  
• 4 years of experience configuring, customizing, or administering ServiceNow or similar ITSM tool.
  
• 2 years of experience writing and debugging scripts in languages such as JavaScript, SQL, and PowerShell.
  
• Demonstrated understanding of ITSM processes.
  
• Common Service Data Models (CSDM):
  
  
  
  • Classification and Class dependencies
    
  • Model Category Forms
    
  • Asset/CI Synchronization
    
  
  
• CMDB Identification and reconciliation Engine (IRE).
  
• Data Sources and Integrations - Support Integrations with multiple complex data sources:
  
  
  
  • MECM/SCCM
    
    
    
    • Implementation and maintenance of Service Graph Connector (SGC)
      
    
    
  • ServiceNow Discovery
    
    
    
    • Implementation and maintenance of Discovery schedules and ranges for both on Prem and Cloud solutions
      
    
    
  • Tenable
    
  • ADEX
    
  • Proprietary sources
    
  
  
• Baseline CMDB.
  
• CMDB Schema Model.
  
• CMDB Health Management:
  
  
  
  • Logical controls of multiple source data ingestion
    
  • CI remediation
    
  • Duplicate Cis
    
  • Query Builder
    
  
  

Preferred Skills/Experience:

• Agile knowledge (sprints, stories, epics, etc.
  
• ITIL v4 certified.
  
• ServiceNow Developer certification.
  
• Familiarity with SaaS and Cloud technologies.
  
• SOAP/REST Web Services, request and response structure, & associated frameworks (jQuery, AngularJS).
  
• Service Management or Service Dependency Mapping Tools. Configuration Management.
  
• Deep knowledge of JavaScript, JSON, XML, SQL, and Web development tools.
  
• Sunflower Asset Management Solutions.
  
• ITOM Visibility.
  
• ITOM Health.
  
• Service Mapping.
  
• Business Applications.
  
• Vulnerability Response.
  

Physical and/or Mental Qualifications:

Effectively communicate with customers, stakeholders, and technical specialists.

EOE, including Disability/Vets.

Reasonable accommodation will be made for qualified individuals with a disability, where such accommodation will not impose an undue hardship during the application process and on the job.