Project Manager

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MV Transportation is seeking a Project Manager who will provide support, leadership and direction to paratransit operating location to ensure delivery of annual business plans. He/she will control the daily operation of our transportation contract, in compliance with the policies of the contracting agency and in conformance with company procedures.

Job Responsibilities:

Effectively manage customer relations through both direct contact and outreach programs.
• Responsible for the daily oversight and supervision of all operations.
• Ensure that the system meets the client's standards for safety, reliability, and customer service and shall be responsible for coordinating with the client on all significant service or operational issues.
• Evaluate driver training curriculum and service delivery performance at least semi-annually and make recommendations for updates based on regulatory changes, best practices, and observed trends.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance withcompany, contract and regulatory requirements.
• Oversee the efficient scheduling and reservation process for paratransit operation
• Maintain client contact routinely to meet or exceed expectations.
• Conduct periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets it financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Effectuate positive changes to policies, procedures and programs.
• Participate in location(s) labor and employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Talent Requirements:

• College degree or equivalent business management experience.
• Management experience required.
• Must have a minimum of five (5) years of progressively responsible experience in public transportation, with at least three (3) years in a management or supervisory role within a paratransit or demand-responsive service.
• Possession of a Certified Community Transit Manager (CCTM) credential issued by the Community Transportation Association of America (CTAA) is strongly preferred.
• Knowledge of advanced scheduling software platforms is strongly preferred.
• Must have labor/union(s) negations/expenses expertise.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.
• Additional duties/responsibilities based upon individual contract requirements.

Starting salary range: $106,837-$119,371

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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