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Provides exceptional customer service to clients and their employees by handing calls in a timely, accurate and professional manner. Analyzes information and proofreads system entry for accuracy.
- Consistently maintains a high level of customer satisfaction by demonstrating a helpful, considerate attitude and a pro-active customer service approach.*
- Enters new claims into the system timely and accurately in adherence to department processes and client specific policies *
- Based on claim details, if unable to respond to a caller's question or concern, the CSR must be able to identify and articulate the caller's issue and escalate the claim to the appropriate team member.*
- Operates a variety of office equipment such as ACD phones, printers, personal computers, fax machines and copiers. As needed, reports system problems to the appropriate person.*
- Keeps abreast of internal and external changes and developments.
- Assists in the training of new employees when needed
- Assists supervisor with various duties.
- Recommends new and/or improved procedures to improve efficiencies.
- Maintains a favorable and positive working relationship with internal and external sources.
- Keeps manager informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
- Participates in special projects and performs other duties as requested.
- Education equivalent to graduation from high school, supplemented by courses in word processing or the equivalent in related work experience.
- Previous experience in an office environment, preferably in a Call Center. Previous disability and leave management or insurance experience is a plus.
- Strong Customer Service
- Good personal computer skills/typing
- Attention to detail
- Able to work in a high volume environment
- Must be able to work a flexible schedule that may include early morning, evening, weekend, overnight or holiday shifts.
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Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
- Pay and incentive plans that recognize performance excellence
- Benefit programs that empower financial, physical, and mental wellness
- Training programs that promote continuous learning and career progression while enhancing job performance
- Sustainability programs that give back to the communities in which we live and work
- A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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Crawford & Company
Sep 09, 2025