Capacity Planning Analyst

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for a Capacity Planning Analyst to join our team and help support the ongoing growth of our global infrastructure systems. This is a high-impact, high-visibility role where you'll be on the front lines, ensuring the reliability of our infrastructure and providing direct insights that impact our most important customers.

As a Capacity Planning Analyst, you'll own the process of evaluating and forecasting infrastructure demand, with a specific focus on our customers' critical events. You'll partner directly with customer success managers and a wide range of engineering teams to ensure our systems are ready for major usage spikes, such as open enrollment, holiday sales, or other high-traffic events.

In this role, you will:

• Analyze and Evaluate: Review and analyze customer machine metrics to proactively identify potential capacity issues.

• Forecast Demand: Partner with product owners to understand their service architecture, roadmaps, and business forecasts to produce accurate infrastructure demand forecasts for compute, storage, and network resources.

• Make Recommendations: Develop and present clear recommendations to engineering teams for increasing capacity when necessary to prevent performance issues and ensure customer trust.

• Serve as an Expert: Act as a subject matter expert for internal teams, providing direct insights and analyses that customer success managers can relay to our customers.

• Collaborate and Innovate: Work cross-functionally with senior product owners, technical service teams, and data science professionals to optimize processes and contribute to building new automation tools.

• Build Relationships: Develop strong, trusting relationships with internal stakeholders to support the continued success of our products.

Required Skills and Experience:

• 3+ years of experience in operations, business intelligence, strategy, capacity planning, financial modeling, analytics, or a related field.

• Strong analytical skills with experience consolidating complex datasets across various unconnected systems and platforms to tell a clear story.

• Fundamental knowledge of systems infrastructure and how services interact with underlying hardware.

• Experience building statistical models.

• Strong interpersonal and executive presentation skills for effective partnership and long-range planning, including excellent verbal and written communication skills.

• Experience presenting data in a consistent and repeatable manner to various stakeholders.

• Attention to detail with a focus on data quality.

• Proficiency with SQL.

• Experience in capacity management, planning, forecasting, and scheduling is a plus.

• A related technical degree required.

Preferred Qualifications:

• Experience with cloud infrastructure is beneficial.

• The ability to work autonomously and manage multiple projects simultaneously.

• A passion for problem-solving and ensuring customer success.

Benefits & Perks

Check out our benefits site which explains our various benefits, including wellbeing reimbursement, generous parental leave, adoption assistance, fertility benefits, and more.

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.