Fraud Analyst

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Fraud Analyst safeguards Truliant against financial losses and reputational damage caused by fraudulent activities by detecting, preventing, and mitigating fraud through a combination of data analysis, investigation, risk management, compliance, and education. This role requires deep analytical expertise to interpret financial and behavioral data from a variety of sources, identify complex fraud typologies, uncover emerging fraud trends, and assess exposure and risk across the organization. The Fraud Analyst serves as a key contributor in developing and refining data-driven strategies that strengthen fraud detection, prevention, and response.

Essential Functions and Responsibilities

• Uses a combination of software programs, applications, and manual reviews to analyze large datasets of financial transactions, member activity, and behavioral patterns to identify trends, anomalies, and potential fraud indicators across various departments and lines of business.

• Applies advanced data analysis to detect subtle fraud patterns, identify emerging typologies, and assess fraud exposure at both the account and systemic levels.

• Monitors real-time and batch transaction data to proactively detect suspicious activities and escalate for immediate resolution to prevent losses.

• Conducts root-cause analysis of fraud events to determine gaps in controls and recommend targeted risk mitigation strategies.

• Develops and refines predictive models and detection rules by leveraging fraud trend data, risk scoring, and intelligence gathered from prior case activity.

• Reviews fraud investigation data across multiple channels (ACH, wire, credit card, payments, returns, and new member accounts) to assess cumulative risk, exposure, and organizational vulnerabilities.

• Prepares comprehensive reports and dashboards on fraud losses, incident volume, trends, typologies, and mitigation effectiveness for management and executive audiences.

• Enhances and maintains automated fraud detection tools and systems to improve accuracy, scalability, and efficiency in identifying threats.

• Documents and reports findings from investigations, including trends, root causes, and actionable recommendations for improving fraud detection and prevention efforts.

• Partners with internal stakeholders to assess the fraud risk impact of new products, systems, or processes, and advises on appropriate controls.

• Researches industry developments and collaborates with external fraud networks to stay ahead of emerging risks and continuously improve internal detection capabilities.

• Participates in corporate projects and cross-functional initiatives to ensure fraud considerations are integrated into key business decisions.

• Ensures all activities adhere to applicable regulatory requirements and internal policies regarding fraud detection, investigation, and resolution.

• Maintains the confidentiality of sensitive data and information related to fraud events and investigations.

• Leverage data analytics to proactively identify vulnerabilities and gaps in systems or processes, driving improvement that reduce fraud risk.

• Stay abreast of industry trends and emerging fraud risks, proactively closing gaps in the existing fraud prevention framework to stay ahead of evolving threats.

Other Duties and Responsibilities

• Supports other tasks and projects as assigned

• Provides guidance and mentorship to junior staff, facilitating their professional development

• Documents processes and procedures to ensure compliance with regulations and industry standards

Knowledge, Skills, and Abilities

• Must be skilled in interpreting complex datasets, with the ability to identify nuanced fraud indicators, emerging risks, and high-exposure scenarios.

• Must have strong knowledge of current fraud rends, synthetic ID, scam typologies (social engineering, account takeover, tech support, SIM swapping, tokenization fraud, etc.)

• Must have proven working knowledge of fraud investigation techniques, processes, and procedures.

• Must have knowledge of financial regulations related to fraud, including BSA, AML, Reg E, and the USA PATRIOT Act.

• Must have strong proficiency in Excel, data visualization tools, and other analytics platforms (e.g., Power BI, SAS, SQL, Python, or similar) to perform in-depth analysis.

• Must have the ability to distill large volumes of information into focused, actionable insights and present findings with clarity and precision.

• Must have strong analytical, interpretive, and problem-solving skills with the ability to connect data points to broader fraud risks and recommend appropriate response strategies.

• Must possess sound judgment and decision-making skills to assess fraud exposure and recommend case resolutions.

• Experience with fraud detection systems (e.g., Verafin, Actimize, FICO Falcon) required.

• Knowledge of Visa DPS CATS system preferred.

• Experience working with fraud vendors, tools, and external data sources is preferred.

• Must be proficient in the use of core banking systems and other systems of record used by the credit union.

• Must be able to communicate effectively and professionally with all levels of the organization.

• Must be flexible, adaptable, and able to work independently in a fast-paced, evolving threat environment.

• Must have a valid driver's license and maintain confidentiality at all times.

• Must demonstrate a strong commitment to protecting Truliant's members and reputation through excellence in fraud prevention.

Physical Requirements

• Frequent standing, walking, bending, kneeling, and stooping required

• Must be able to sit at a desk for long periods of time and use a computer

• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds

Education and Background

• 2-year degree in Finance, Criminal Justice, Computer Science, Data Analytics, with 4 years' experience in fraud detection, risk management, financial investigations, or a minimum of 6 years' experience in fraud detection, risk management, financial investigations required.

• Certified Fraud Examiner [CFE], Certified Anti-Money Laundering Specialist [CAMS], and Certified Financial Crime Specialist [CFCS] are highly preferred.

• Experience working in banking, credit unions, or financial institutions required.

• The ideal candidate will have strong analytical skills, experience with fraud detection tools and systems, a deep understanding of financial fraud risks, and the ability to work with cross-functional teams to mitigate fraud risks and exposure.

• Experience with fraud vendors, tools, applications, and solutions preferred.

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account