BHC Senior Employer Engagement Manager

GENERAL SUMMARY:

Provides the vision, strategic direction and leadership for Bryan Health Connect's (BHC) employer engagement activities including employer retention and acquisition, performance management, relationship development, and capability enhancement. Serves as the senior expert in direct-to-employer (DTE) partnerships and contract performance improvement. Requires building and maintaining strong relationships with the leadership and operational teams at current and prospective employers and brokers. Serves as the primary advocate for the needs of employers in relationship to Bryan Health Connect, including new capability development and enhancement.

Individually accountable for the performance and growth of a specified portfolio of multiple large employer accounts, development of relationships with key brokers within Nebraska, and communicating and strengthening the value proposition of Bryan Health Connect across the markets that we serve.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Collaborates with the President and BHC team members to develop and execute DTE growth and retention plans.

3. *Builds and maintains strong relationships with senior leadership at key current and potential employer partners..

4. *Oversees portfolio of membership, including growth, retention, engagement, and performance improvement activities.

5. *Evaluates, develops and prioritizes opportunities based on objective criteria (return-on-investment (ROI), metric improvement, etc.).

6. *Develops and maintains strong partnerships with key internal and external stakeholders to manage DTE design and implementation for BHC.

7. *Develops, implements, and maintains BHC's employer engagement and performance improvement strategy.

8. *Provides strategic leadership to the employer engagement function including the design, implementation, evaluation and ongoing practice of outcomes improvement.

9. Prepares and provides regular, timely and relevant updates to BHC leaders with respect to employer engagement, growth and performance improvement activities.

10. *Utilizes data to assess causes of practice variability and executes practice-level improvement initiatives.

11. Develops and oversees strong relationships with representatives of appropriate BHC governance bodies to increase member buy-in, adoption, and execution of BHC priorities and initiatives.

12. Mentors staff on employer engagement best practices.

13. *Collaborates with BHC's Clinical Guidelines/Quality Assurance Committee to prioritize initiatives that drive performance in value-based contracts.

14. Continuously monitors the goals and objectives of the DTE initiatives while maintaining alignment with the strategic goals and objectives of Bryan Health.

15. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

16. Participates in meetings, committees and department projects as assigned.

17. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*". Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of program development and coordination.

2. Knowledge of clinical databases and data management.

3. Knowledge of the U.S. healthcare system, health administration/policy, and the factors that influence healthcare spending, care quality and patient satisfaction across populations.

4. Knowledge of effective models to improve care while decreasing costs.

5. Knowledge of computer hardware equipment and software applications relevant to work functions.

6. Skill in holding self and others accountable to high performance standards.

7. Skill in interpersonal communication, written and verbal, for communication on all levels, with the ability to speak effectively to small and large groups of physicians, administrators and clients.

8. Skill in analytics and organization with the ability to multi-task and function independently.

9. Skill in networking/relationship-building.

10. Skill in problem solving with the ability to be resourceful and take the initiative when needed.

11. Ability to be a strategic and visionary thinker, utilizing critical thinking and idea generation skills.

12. Ability to work collaboratively.

13. Ability to be a self-starter and self-motivated.

14. Ability to thrive in team-based environment, while providing training, coaching and leadership.

15. Ability to be flexible and adaptable to change with a rapidly changing healthcare environment.

16. Ability to present complex data and work effectively with employers, physicians, administrators and other healthcare professionals.

17. Ability to understand and demonstrate competency across all value-based contracts (metrics and success factors).

18. Ability to perform crucial conversations with desired outcomes.

19. Ability to maintain confidentiality relevant to sensitive information.

20. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Bachelor's degree in nursing or healthcare related field required. Master's degree in business administration or healthcare related field preferred. Minimum seven (7) years of healthcare experience required, which includes direct experience with clinical integration, population health, health care administration, policy or value-based programs required. Prior experience in clinical integration, performance improvement, population health, accountable care organization (ACO), or value-based care required.

OTHER CREDENTIALS / CERTIFICATIONS:

None

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects.

ADDITIONAL REQUIREMENTS:

Travel to employers and member organizations required as needed, averaging 5-7 times per month.