LIVE Teller Operations Leader

What The Role Is

As a LIVE Teller Operations Leader, you will help provide a differentiated customer experience while performing and supervising a variety of financial transactions based on the customers' needs. You will work closely with the Remote Banking Operations Manager to drive all operational aspects of the Remote Banking channel forward (LIVE Teller, Teammate Banking, Remote Banking). Leadership skills are a plus while you assist other teammates with more complex tasks like directing the operational, risk, and compliance priorities for this virtual banking channel.

How You will Make an Impact

• Assist Remote Banking Operations Manager (RBOM) with gathering or researching data from internal partners in order to align existing branch policy with LIVE Teller policy.
• Work with RBOM to update or create Policy and Procedure documents.
• Place holds on LIVE Teller transactions that have been decisioned by transaction approvers.
• Mailing Hold Notices to customers.
• Completing and processing manual tickets.
• Manage Cadence LIVE email inbox and respond to requests for assistance.
• Monitor LIVE Teller Chat for approvals, questions, and machine errors.
• Research and report any machine issues/errors.
• Act as a supporting contact person for internal audit adherence and tasks.
• Manage Dispute process for LIVE Teller.
• Communicate with other departments or branches about suspected fraud, customer accounts, transaction issues, etc. Orchestrate the transactional duties of the banking channel.
• Supervise tellers when applicable.
• Provide training and mentorship for new tellers for transactions.
• Comfortable in a goal-oriented, team environment with frequent interactions with fellow teammates.
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.

Who You Are

• High school diploma or equivalent required; college coursework preferred.
• 2 years of cash handling experience in a banking or retail environment required.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.
• Ability to lift up to twenty-five (25) pounds.
• Regular and reliable attendance.
• Works cooperatively with others.

If your experience aligns with this description, please consider applying. Many skills are transferable among industries, and a passion for the role and willingness to learn are important considerations. We believe that a diverse workforce creates problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, among other things, or status as a qualified individual with disability.