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Job Description
The Senior Product Manager will be responsible for the supporting the management of the Dual Eligible Special Needs Plan (D-SNP) product lifecycle from project definition/scope through implementation. This role involves understanding member needs, market trends, and regulatory requirements to develop and execute a product strategy that ensures optimal plan performance, including quality, growth, and financial goals. Works with internal and external partners and one or more teams to identify product features and enhancements to new and existing products, services, and tools, and well as production fixes. Guides and supports teams by helping to define the vision for a release, recommending the priority and details of features to build, accepting features after satisfactory demonstration of development and testing, and providing assistance sequencing features for implementation releases.
What You'll Do
Critical to the DSNP product design process prior to project initiation; serves as a subject matter consultant for assistance in vetting product design concepts, communicating potential enterprise impacts in relation to the DSNP product design and helps to continuously improve the design through to completion. Works cross-functionally with impacted business areas to assure that product launches effectively, including the appropriate training, sales support, communications, andproduct positioning. Responsible for SSBCI program operations Prepares projections, analyzes potential operations and identifies the steps necessary to manage/enhance product lines. Studies the direction for assigned products and product lines after conducting market studies. Partners with the project team and stakeholders to support the definition and subsequent creation of the product and/or platform roadmap, definition of scope, participation in estimation efforts, and prioritization of functionality Coordinates identification and reporting of quality, compliance, and delivery progress, assists in finding answers to technical questions on the domain, and recommends corrective action as required to assist business stakeholders and the project team -
Responsible for developing the product and operational response info for any aligned NCDHHS RFP Develops requirements, user stories, and acceptance criteria to confirm alignment with product vision Communicates with team members and managers on upcoming needs for specific resources, delivery timing, and constraints based on compliance requirements, user story prioritization, and solution/impact analyst recommendations
Provides field and customer support for assigned products, including communication of market strategy, product and competitive information, pricing and promotions. Assesses overall impact of change requests, updates the product vision, and makes roadmap / prioritization adjustments. Coordinates with the project team to ensure change control and change management procedures are followed as they relate to scope and requirements Post release, responsible for tracking and reporting on whether the envisioned business value is realized Assists with the identification of methodology challenges and recommends solutions for continuously evolving Agile at BCBSNC. Supports the entire organization as the product experts.
What You Bring
Bachelor's degree or advanced degree (where required) 5+ years of experience in related field In lieu of degree, 7+ years of experience in related field
Bonus Points
Strong understanding of Medicare Advantage regulatory environment. Demonstrated experience supporting Dual Eligibility Special Needs Plans (D-SNP) and Medicaid Proven ability to define and evolve product vision, strategy, and roadmaps aligned with business goals and compliance requirements.
What You'll Get
The opportunity to work at the cutting edge of health care delivery with a team that's deeply invested in the community Work-life balance, flexibility, and the autonomy to do great work Medical, dental, and vision coverage along with numerous health and wellness programs Parental leave and support plus adoption and surrogacy assistance Career development programs and tuition reimbursement for continued education 401k match including an annual company contribution Learn more
Salary Range At Blue Cross NC, we take great pride in a fair and equitable compensation package that reflects market-price and our starting salaries are typically planned near the middle of the range listed. Compensation decisions are driven by factors including experience and training, specialized skill sets, licensure and certifications and other business and organizational needs.Our base salary is part of a robust Total Rewards package that includes an Annual Incentive Bonus*, 401(k) with employer match, Paid Time Off (PTO), and competitive health benefits and wellness programs. *Based on annual corporate goal achievement and individual performance. $107,901.00 - $172,642.00
Skills Competitive Intelligence (CI), Competitor Analysis, Market Research, Market Strategy, Product Development, Product Development Research, Product Knowledge, Product Line Strategy, Product Management, Product Promotions
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Blue Cross and Blue Shield of North Carolina
$107,901.00 - $172,642.00
parental leave, paid time off, tuition reimbursement, 401(k)
Sep 10, 2025