Position Summary The incumbent will be responsible for handling major and catastrophic claims in an accurate and timely manner. They will speak with restoration companies, customers and/or agents to resolve issues. Adjuster will assess situation to determine if a chargeback is needed and will also communicate settlement to customer and agent. Position is also responsible for maintaining a strong sense of urgency in responding to the needs of the customer.
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Functions and Responsibilities
% of Time
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Description of Duty
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35% Verification
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- Verify and investigate all aspects of the claim to ensure legal liability of the settlement is established and accountable parties are identified.
- Determine if outside adjusting companies are needed to assist in securing the shipment.
- Determine accountable parties for each claimed item and assess a chargeback following claim policy.
- Utilize all Inventories, Contract Paperwork, contract agreements, repair firm assessments hauler/agent/helper/account//customer communication in the assessment of liability and the investigation of the claim.
- Determine cause of major damage and determine if special charge backs apply
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45% Negotiation
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- Handles the claims with the restoration companies and maintain contact with the booking agents and customers.
- Determine the value of claimed items, repair options vs. cash-out and pre-existing damage vs. transit related damage.
- Review carrier liability and proposed the settlement offer with the customer.
- Negotiate any disagreements in the initial offer and establish final settlement.
- All settlements must be within legal carrier liability and meet the contract terms of the move
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15% Maintain Records
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- Keep accurate notes which may include conversations and justification for approvals/denials 5% Various Projects * Various projects are assigned
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5%
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Education and Certification Requirements * High School Diploma required, some college preferred At Sirva, we are committed to fair and transparent compensation practices. In accordance with applicable state and federal laws, we provide the following salary information for this position:
- Position Title: Temporary Sr. Claims Analyst
- Salary Range: $30.00/hr
- Benefits: Comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Employer HSA Match, Life & Disability Insurance, Paid Time Off, Volunteer Time Off, ID Theft Protection Plan and more. Benefits are based on employment status and may not be available for temporary or part-time employees.
Salary ranges may vary based on location, market conditions, and other factors such as experience and qualifications. The final compensation will be determined during the hiring process based on these considerations. For positions available outside the United States, salaries will take into account local currency and market conditions, which may differ from the USD salary range. If you have any questions about salary or benefits, we encourage you to ask during the hiring process.
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Sirva Worldwide, Inc. provides HR and mobility professionals with the resources, guidance, and support they need to achieve the best possible relocation for talent, and for the companies that move them. As a leading global relocation management and moving services company, we bring together personalized program solutions, expansive global reach, innovative technology, and an unmatched supply chain to transform businesses of any size and empower talent moving to their next opportunity. From corporate relocation and household goods to home sale and commercial moving and storage, our portfolio of brands (including Sirva, Allied, northAmerican, Global Van Lines, Alliance, Sirva Mortgage and Smartbox) provide everything needed to move talent and deliver experience.
Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.
It is also Sirva's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions. The Federal EEO Law Poster may be found at http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at HRSirva@Sirva.com and let us know the nature of your request and your contact information. |
Sirva
paid time off, 401(k)
Sep 11, 2025