Room Service Captain

Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.

Job Title:

Room Service Captain

Reports To:

Outlet Manager

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, and Holidays, Paid Bereavement
• Pet Insurance and Paid Pet Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Team Member Hotel Rates, other discounts, perks and more
• Many of our Leadership positions are bonus eligible

What We're Looking For:

The Room Service Captain oversees the delivery of exceptional in-room dining experiences by managing daily operations, coordinating deliveries, and ensuring effective collaboration between the kitchen, bar, and service teams. With a strong emphasis on maintaining high service standards, providing leadership, and addressing challenges promptly.

Who You Are:

• Knowledgeable in quality Room Service techniques and standards
• Able to achieve Certifications: "Certified Food Service Handler", "TIPS" or equivalent
• Possess effective leadership, management, organizational and communication skills
• Strong focus on providing outstanding service to guests and enhancing their experience.
• Ability to work flexible schedule to include weekends and holidays

What You Will Do:

• Oversee daily in-room dining operations, ensuring timely and accurate delivery of orders to guest rooms.
• Monitor the quality of food presentation, tray setup, and delivery processes to meet hotel standards.
• Coordinate with kitchen, bar, and front desk teams to ensure smooth and efficient service.
• Greet guests courteously, address their inquiries or special requests, handle guest complaints professionally, and ensure satisfaction
• Lead, motivate, and support room service servers and order takers during shifts.
• Assist with training new staff members and manage daily staff assignments.
• Conduct pre-shift meetings to communicate goals, menu updates, and guest preferences.
• Monitor and maintain stock levels of room service supplies and ensure proper equipment handling and maintenance.
• Follow and enforce safety, sanitization, and hotel policies throughout operations.
• Other duties as assigned.

Your Experience Includes:

• One year in-room dining or food and beverage experience in high volume, quality hotel operation
• Thorough knowledge of quality room service techniques and standards
• Strong attention to detail and ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills, with a friendly and customer-oriented attitude.
• Ability to lift and carry food service trays weighing 35 plus pounds.
• Ability to work flexible schedule to include weekends and holidays
• High school diploma or equivalent preferred.

Who You'll Supervise:

• Room Service delivery team