Pathology Quality & Safety Program Manager
 Mass General Brigham (Enterprise Services) | |
remote work
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 United States, Massachusetts, Somerville | |
| 399 Revolution Drive (Show on map) | |
 Sep 17, 2025 | |
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This role is the primary "owner" of all safety and risk related events across the department and is a critical liaison for all nursing, physician, and technical staff outside of the laboratory in the event of a safety issue.
Essential Functions: - Safety Event Risk Oversight: Responsible for oversight of >250,000 safety events related to Pathology including associated investigations, analysis and regulatory reporting, and partnership with local leaders to redesign care. Assist or prepare slides for Clinical Case Reviews (CCRs), review CCR output, and track process improvement initiatives. - Safety Event Review: Collaborate with site-based risk management groups, operational and clinical leaders to document, report and review all laboratory related safety concerns across Mass General Brigham Pathology laboratories. - Care redesign: Using signal, opportunities or risks identified from SR system assemble effective workgroups to own, design and implement process improvement initiatives. - Patient Experience: Responsible for oversight and review of all NRC Patient Experience Survey results, verify operational leaders have provided appropriate follow-up. - Safety Culture: Model and utilize high-reliability organizational (HRO) principles in cultivating a culture of psychological safety for all staff and employees. Facilitate review of Safety Culture Survey results with Pathology Quality and Safety clinical and administrative leadership. - Problem Solving: Utilize problem solving skills for safety events that are often a result of complex workflows and involving multiple and diverse stakeholders and fragmented care owners (e.g., nursing, transport, information systems). - Subject Matter Expert for Safety reporting and RL: Provide training and guidance for managers and supervisors in entering follow-up and tracking pf safety events into the RL system. - Represent Mass General Brigham Pathology on relevant patient safety and quality committees (e.g., Transfusion Committee, QSR/HRO, site-based laboratory quality meetings, Safety Council). - Review and provide data analytics for dashboards and data visualization for presentations from Safety Reporting System (RL) and Safety Culture Survey. What You'll Bring Requirements: - Bachelor's Degree in Clinical Laboratory Science (CLS), Nursing or related field of study required - Licenses and Credentials: MLS, RN, CPHRM, CPHQ or other certification related to Quality or Process Improvement required - 5+ years experience in complex healthcare operations, patient safety, performance improvement and/or project management required - 3+ years experience in clinical laboratory operations or healthcare risk management and/or operations required - 2+ years experience with Microsoft Office Suite (Excel, Pivot Tables, Charts, PowerPoint) required Preferences: -Master's Degree in related field of study preferred Knowledge, Skills and Abilities: - Highly developed leadership, communication, and interpersonal skills to manage confidential and sensitive issues with high risk to the organization. Working Model and Location Details: Full-time Remote/Work from Home Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. | |