Quality Improvement Team Lead (PFK)

Monday- Friday, 8 a.m. - 5 p.m.

Valid Ohio driver's license and proof of auto insurance is required by hospital policy. Must pass a motor vehicle background inspection, insurance eligibility, driving qualifications and training set forth by Nationwide Children's Hospital and must maintain qualification of insurance guidelines.

• Collaborates with leadership to design the quality strategy for Service Lines and develops the quality improvement (QI) project portfolio to meet the strategic plan, service line goals, and compliance standards.
• Drives department or institution-wide QI projects and national collaboratives, utilizing project management and change management tools. Uses knowledge of improvement science and team facilitation to move teams toward reaching their project goals.
• Uses knowledge of data analysis and statistical process control to turn data into information that teams can use to make decisions affecting patient outcomes. Assists teams in developing and implementing quality metrics.
• Guides Quality Team Members and clinicians to present and publish quality improvement work.
• Uses and coaches on the Institute for Healthcare Improvement (IHI) framework as the basis for quality improvement work. Provides QI education leadership in the Quality Improvement EssentialsLeadership Academy (QIEQLA) course.
• Supports leadership in maintaining communication channels and SharePoint applications, supporting QI education opportunities and other special projects.
• Assists managers with onboarding of new employees. Serves as a subject matter expert and assists other employees with technical questions.

• Master's Degree in engineering, healthcare, or business field, or equivalent education and experience, required.
• Completion of IHI Open School Training, required.

(not specified)

Certified Professional in Healthcare Quality (CPHQ), Six Sigma Green Belt or Black Belt certification, or Project Management Professional (PMP), preferred.

• Experience leading, coaching, and mentoring teams using the American Society for Quality (ASQ) and/or IHI Quality Toolbox.
• Exceptional interpersonal, organizational, and emotional intelligence skills for facilitation of meetings, presentations, relationship building, and effective communication to all levels of hospital staff.
• Proficient with Microsoft Office and data visualization tools, like PowerBI, Tableau, etc.
• Expertise in manipulating and analyzing large data sets using pivot tables, formulas, and graphs/charts. Proficient in making data tell a compelling story to drive practice changes.
• Highly proficient in statistical process control techniques, including QI Macros or other software to create and interpret control charts.
• Strong critical thinking skills for developing innovative solutions to healthcare challenges and prioritizing work tasks.

• Five years of experience in the quality improvement and/or process improvement fields, preferred.
• Two years of management or project leadership experience, preferred.
• Experience with didactic teaching and with coaching or mentoring teams and individuals, preferred.

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Standing, Walking

FREQUENTLY: Decision Making, Problem solving

CONTINUOUSLY: Audible speech, Computer skills, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Repetitive hand/arm use, Seeing - Far/near, Sitting

(not specified)

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"