New

Guest Relations Host

JLL
parental leave, paid time off, 401(k)
United States, New York, New York
148 West 37th Street (Show on map)
Nov 07, 2025
JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: This position serves as an Employee Experience Ambassador, delivering 5-star hospitality service as the face of the Workplace and client Property team. The role encompasses comprehensive hospitality and events management, reception and visitor services, meeting room coordination, and client suite services while maintaining the highest standards of customer experience and professional presentation in a fast-paced environment. Your day-to-day tasks will include: * Meeting, greeting, and guiding colleagues and clients professionally while managing visitor experience and security protocols * Ensuring meeting rooms are clean, tidy, and ready for use with pre-meeting equipment and AV/VC checks before every booking * Setting up and resetting internal and external meeting rooms, training rooms, and conference rooms according to individual booking requirements * Managing the meeting room booking system including reservations, cancellations, amendments, and frequent communication with end users * Coordinating catering requests, AV/VC equipment, and special requirements while liaising with FM teams, vendors, and security as needed * Resolving simple AV/VC, collaboration tools, and meeting room equipment issues while conducting regular utilization checks * Managing hospitality and events including setup, breakdown, risk assessments, and coordination with security and housekeeping teams * Maintaining reception desks, waiting areas, and meeting rooms to highest standards while serving as an information source for staff and visitors * Conducting proactive premises inspections and raising work orders for maintenance, cleanliness, or system fault issues Desired experience and technical skills: Requirements: * Fluent in English language with excellent written and oral communication skills * Exceptional customer service skills with natural "people person" abilities and attention to customer needs * Proficient skills in Microsoft Office Suite (Excel, Word, PowerPoint, Visio, Outlook, Teams, SharePoint, Access) * Strong problem-solving skills with ability to react quickly and decisively when faced with issues * Exceptionally organized with outstanding multi-tasking and time management skills * High level of grooming standards and professional presentation * Ability to work under pressure and meet tight deadlines while maintaining 5-star service standards * Strong team player with commitment to support colleagues Preferred: * Minimum 3 years of hospitality or reception experience * Knowledge of real estate, facilities soft services, and hospitality services * Previous experience with meeting room management and event coordination * Background in visitor management and security protocol implementation * Experience with booking systems and utilization reporting * Self-motivated, high-energy individual who thrives in fast-paced, challenging environments Estimated compensation for this position: 58,000.00 - 60,000.00 USD per year This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Location: On-site -New York, NY If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table! Personalized benefits that support personal well-being and growth: JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment. Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest. Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate. California Residents only If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device. Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Accepting applications on an ongoing basis until candidate identified.