Epic/Tapestry Application Analyst - Health Alliance Plan

GENERAL SUMMARY:
Under the direction of a Senior Analyst, supervisor or manager, the Application Analyst participates in the overall build, documentation, operation and support of the Health Alliance Plan instance of the Epic/Tapestry application and reports. The Application Analyst performs these activities following Henry Ford Health (HFH) standards and processes.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

• The Analyst builds, tests, implements, and supports the needs of Epic/Tapestry application.
• Support the Senior Analyst in validation/workflow and/or operational meetings for specific clinical, business or report applications.
• Works effectively as part of a team in resolving issues escalated through the Help Desk in a timely manner. Investigates, tests, resolves problems related to application. Ensures a high level of customer service. Identifies or escalates issues that impact infrastructure and application performance.
• Provides preventative maintenance, troubleshooting and resolves problems to ensure infrastructure and application stability.
• Focus on continual improvement best practices by identifying and diagnosing improvement opportunities. Suggests improvements to Senior Analyst, Supervisor and Manager.
• Adheres to Service Level Agreement expectations demonstrated through ongoing support of live users.
• Promotes, develops and adheres to system standards, and best practices. Collaborates across Helios team to develop unified approaches and standard work.
• Collaborates with other team members to support processes.
• Participates in testing best practices and standards.
• Works to implement applications according to requirements, specifications and compliance/regulatory standards.
• Participates in implementation of major version upgrades and special updates.
• Communication & Relationship Management.
• Works with other Helios teams, end users, and external vendors to resolve issues while maintaining HFH Standards of Excellence.
• Provides input to support technology planning.
• Works with IT, Helios and Operations management to ensure systems are in line with overall policies, standards, processes, and overall workflows.
• Stays current with vendor capabilities and provides input into software/system implementation strategies and plans.