Director, Onsite Operations

Job Summary

We are currently hiring a Director of Onsite Operations for our Workforce Solutions team, and our ideal candidate will possess a passion for impacting lives and our community. The primary purpose of this position is to oversee the operations of multiple Onsite accounts within an assigned region, ensuring high-levels of customer satisfaction and the achievement of financial performance goals. This role provides oversight, leadership, financial accountability and training and development support to our Onsite and Recruiting teams serving assigned customers. The position is also responsible for maintaining consistent service delivery and driving operational excellence across all accounts.

Essential Duties

Your Day-to-Day Leadership includes Activities such as these:

• Build and maintain strong customer relationships as you handle customer service inquiries, concerns and issues.
• Participate in partnership reviews with our customer, ensuring quality and continuous improvement.
• Monitor and report on key performance indicators and ensure P&L goals are being met or exceeded.
• Enhancing the Company image in the external community through developing and maintaining relationships and activities with local organizations and community leaders.

Competencies

Competencies we value for this role include outstanding customer service, financial management skills, ethical conduct, detail-oriented, excellent written and oral communication skills, strong time management skills, a passion for continuous improvement, intermediate skills in the use of Microsoft Office products (Word, Excel and PowerPoint), proven strong organizational skills, and an ability to effectively prioritize in a multi-task environment. We also desire 5-7 years of similar experience in staffing, business, or human resources.

Culture

The Staffmark Group experience is more than just a job.

• Opportunity. We are proud to be a part of RGF Staffing, a Recruit Holdings Co., Ltd., company - one of the largest staffing firms in the world. As an active contributor to the company, professional development and career advancement opportunities will be within your grasp!
• Award-winning teamwork. We have earned industry-leading recognition, such as ClearlyRated's Best of Staffing Client Diamond and Best of Staffing Talent Awards.
• A commitment to diversity and inclusion. An equitable, inclusive, and diverse work environment is critical to the mission, vision and values of our company. We strive to foster authentic belonging for all the lives we touch. We are committed to supporting the diversity of each of our employees, and celebrating the inclusion of all types of thought, differences, and voices. We celebrate our differences and capitalize on them to promote creativity and equality, and to help change our world for the better. Every individual who works with us will be treated with respect, without exception.
• An engaging culture. Do you do your best work when you are challenged, inspired, and having fun? Us too! That is why the tenure of our internal staff is well-above the industry average.
• Excellent benefits. Our team's health and life balance are important to us, so we offer competitive pay, cutting edge benefits, a generous Paid Time Off plan, and consistent recognition for a job well done.
• Training and support excellence. Bring your talent and commitment, and we'll provide the tools and resources you need to be successful on the job.
• Longevity and security - with over 50 years in the business and a national network of over 400 locations, we offer unlimited opportunities with tremendous growth potential.
• Learn more about us at www.staffmarkgroup.com

Required Language

and our parent company, Staffmark Group, LLC, is an Equal Opportunity Employer offering employment without regard for race, color, religious creed, national origin, ancestry, gender, marital status, age, sexual orientation, sex, gender identity, disability, veteran status, or other legally protected categories.