Guest Service Agent

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Courtyard Montgomeryville

As the first point of contact for our guests, the Front Desk Agent plays a vital role in creating a warm, welcoming, and memorable experience from check-in to check-out. This position requires a friendly, professional, and service-oriented individual who thrives in a fast-paced hospitality environment.

You'll be responsible for managing guest arrivals and departures efficiently, addressing inquiries, handling reservations, processing payments, and ensuring that every guest feels valued and cared for. Attention to detail, strong communication skills, and a passion for customer service are essential to succeed in this role.

Key Responsibilities

Greet and assist guests in a professional, courteous manner
• Handle check-ins, check-outs, and room assignments accurately
• Manage guest reservations, cancellations, and modifications
• Answer phone calls and respond promptly to guest inquiries or requests
• Resolve guest issues efficiently and escalate as needed to ensure satisfaction
• Process payments and maintain accurate billing records
• Collaborate with housekeeping and maintenance teams to ensure room readiness
• Maintain knowledge of hotel amenities, local attractions, and services

Qualifications

• Prior customer service or hospitality experience preferred
• Strong communication and multitasking skills
• Professional appearance and demeanor
• Proficiency with hotel PMS (e.g., Opera, OnQ, or similar systems) a plus
• Ability to work flexible schedules, including weekends and holidays
• High school diploma or equivalent required

Why Join Us

• Competitive pay and benefits
• Team-oriented work environment
• Opportunities for growth and advancement within the company
• Employee discounts on stays and services