Security & Fire Protection Services Emergency Dispatcher

Job Summary:

Dexian is seeking a Security & Fire Protection Services Emergency Dispatcher for an opportunity with a client located in Mesa, AZ.

Responsibilities:

• Responsible for answering and entering emergency calls while simultaneously dispatching for and monitoring multiple fire and security radio channels with moderate to high volume radio traffic
• Provide approved Pre-Arrival Instructions according to policies and procedures
• Make required and requested notifications
• Perform in a team environment
• Support training and Standard Operating Procedures (SOP) formulation as needed
• Candidate will be Emergency Medical Dispatch (EMD) Certified and in good standing (EMD training is provided in-house)

Requirements:

• 1+ years of experience multi-tasking and working in a team environment
• Experience using all the following Microsoft Office Applications (Word, Excel, PowerPoint)
• Willing to work variable shifts, including days, nights, weekends, and holidays
• Bachelor's degree or equivalent work or military experience
• 1+ years of experience working as an emergency dispatcher at a Public Safety Answering Point (PSAP) or in a related role within Security & Fire Protection
• Experience working under stressful situations in a collaborative team environment
• Experience taking ownership of actions and mistakes
• Experience accepting and implementing constructive criticism and feedback
• Experience with hearing and understanding multiple sound sources while simultaneously and accurately documenting information in Computer Aided Dispatch (CAD)
• Experience with being professional and courteous with all customer interactions in person, on the telephone and on the radio
• W2 Only - no C2C or sponsorship offered
• Candidates must be open to monthly shift rotations, 3 shifts

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.