New

Broker Data Quality Analyst - Remote AZ

Blue Cross Blue Shield of Arizona
remote work
United States, Arizona, Phoenix
Nov 06, 2025
Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy.AZ Blue offersa variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions. At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. This position is remote within the state of AZ only. This remote work opportunity requires residency, and work to be performed, within the State of Arizona. PURPOSE OF THE JOB Provides tactical execution and business systems integration for all broker data consumed throughout the enterprise. Serves as the enterprise focal point and voice of broker data during engagement with strategic partners in Information Technology, eChannel, eSolutions, and other relevant company stakeholders who consume broker data to meet strategic objectives. Ensures the data quality and integrity for all stakeholders who consume broker data. Performs external broker commission payout activities on a monthly basis. REQUIRED QUALIFICATIONS Required Work Experience 2 year(s) of experience in an internal/external facing customer service role (internal/external facing) (All Levels) 2 year(s) of experience in a professional business environment (including internships) (All Levels) 2 year(s) of experience using Microsoft Excel to import data, sort, and distribute reports (All levels) 1 year of experience using Alteryx, SQL, or other data tools 2 years of systems integration experience between an insurance carrier and CallidusCloud (Level 2) Required Education High-School Diploma or GED in general field of study (All Levels) Required Licenses N/A Required Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience 3 year(s) of experience working with CallidusCloud ICM and/or Workflow products (All Levels) 3 year(s) of experience as a Systems Analyst, Business Analyst, or Production Support Analyst (All Levels) 3 year(s) of experience contributing to Corporate Projects (All Levels) 3 year(s) of experience with regulated product lines (Medicare/Qualified Health Plans) (All Levels) 3 year(s) of experience in financial balancing/reconciliation (All Levels) 3 year(s) of experience in analyzing/manipulating data files (All Levels) 3 year(s) of experience as an agile software product owner (All Levels) 3 year(s) of experience within the health insurance industry (All Levels) Preferred Education Bachelor of Science in Management Information Systems, Computer Science, Computer Information Systems, or related field of study (All Levels) Preferred Licenses None Preferred Certifications Current Certified Scrum Product Owner (Scrum Alliance) ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Level 1 Serves as a data steward/data custodian for broker data Serves as a strategic technical partner to the Broker Contracting & Commission leadership team Provides technical expertise for CallidusCloud Incentive Compensation Management (ICM) and CallidusCloud Workflow SaaS solutions, as well as other systems impacted by broker data Serves as the subject matter expert for broker data and external commission configuration, providing guidance and support to team members and company stakeholders Executes monthly payout activities for external commercial business, Medicare Advantage business, remedies payout errors, and finalizes payouts Communicates with partners in Finance, Enterprise Managed File Transfer, and DXC Solutions teams regarding payout activities, balancing, and file transfers Analyzes broker demographic and commission data for quality in all systems and data marts used by BCBSAZ Proactively collaborates with leadership partners in Individual, Commercial, and Government business segments to define broker commission and contracting strategies to meet the evolving needs of our enterprise Based upon interactions with and the needs of our internal stakeholders, defines user stories/business requirements and/or change requests needed to support external broker commission or contracting enhancements Identifies which system changes can be internally configured vs. those requiring vendor configuration Tests and deploys enhancements to the product portfolio, including rate table configuration changes, cross reference and product updates, and other modifications as needed to support the business Works with stakeholders to identify and report any bugs/defects within the product portfolio Collaborates with Product Owner to report all enhancement/change requests Collaborates with Product Owner to report bugs/defects Ensures daily, weekly, and monthly file transfer monitoring for broker data Ensures adherence/compliance to Medicare Marketing Guidelines in relation to broker commission (agent oversight). Performs annual certification data activities related to this requirement. Ensures adherence/compliance to Qualified Health Plan (QHP) regulations in relation to Individual On-Exchange broker commissions. Performs annual certification data activities related to this requirement. Participates in internal and external audit activities related to Medicare/QHP compliance Creates ad-hoc reports to meet the business needs within the team, for company stakeholders, sales operations partners, and the external broker community Creates import data files and loads/posts them to the Callidus ICM platform for testing and production business needs Performs root cause analysis for broker data anomalies and file import errors Provides detailed status reporting to leadership and relevant stakeholders for enhancements, defects, and progress on other initiatives Runs Scripted Query Language (SQL) statements to execute reports; capable of modifying existing SQL to support evolving business needs Level 2 Serves as a strategic partner with stakeholders in Sales Operations, Financial Reporting, Payroll, Vendor Application Management, Informatics, and the external broker community Under minimum supervision, performs advanced configuration tasks within the Callidus ICM and/or workflow products. These can include, but are not limited to, changes or additions to file sweep and import configuration, configuration of product and cross reference tables, new fields, new tables, etc. Creates new intermediate to complex Scripted Query Language (SQL) statements to render advanced reports Serves as System Administrator for Callidus ICM and/or Workflow products Independently provides expert-level guidance to Information Technology partners on the future state of design and configuration with regard to all facets of broker data management ALL LEVELS Each progressive level includes the ability to perform the essential functions of any lower levels. The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements. Perform all other duties as assigned. REQUIRED COMPETENCIES Required Job Skills Intermediate use of all office equipment and word processing, spreadsheet and database software. (All Levels) Intermediate PC proficiency (All Levels) including SQL, XML, HTML and project management software (All Levels) Required Professional Competencies Communicate professionally, in writing and orally, to internal and external customers (All Levels) Establish and maintain working relationships in a collaborative team environment (All Levels) Project management (All Levels) Advanced experience with data integration (All Levels) Navigate, gather, input and maintain data records in multiple systems applications (All Levels) Maintain confidentiality and privacy (All Levels) Interpret and translate policies, procedures, programs and guidelines (All Levels) Analytical knowledge necessary to generate reports based on available data and then make decisions based on reported data (All Levels) Identify and communicate process improvements (All Levels) Capable of investigative and analytical research (All Levels) Required Leadership Experience and Competencies Team building skills (All Levels) Facilitate problem resolution (All Levels) PREFERRED COMPETENCIES Preferred Job Skills Advanced proficiency with word processing, spreadsheet and database software (All Levels) Preferred Professional Competencies Define new or additional opportunities for data analysis (All Levels) Analyze data in large databases/spreadsheets and organize data into reportable results (All Levels) Preferred Leadership Experience and Competencies N/A Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group. Thank you for your interest in Blue Cross Blue Shield of Arizona. For more information on our company, see azblue.com. If interested in this position, please apply.