Director, Fraud Prevention

This is a hybrid role if located in Raleigh, NC, Charlotte, NC or Phoenix, AZ with the expectation that time working will regularly take place inside and outside of a company office. Open to remote in several markets for highly qualified candidate.

The Director of Fraud Prevention role provides leadership to associates working from multiple time zones responsible for enterprise fraud prevention and detection activities impacting consumer and commercial clients across digital and non-digital channels. Responsible for the design and implementation of people, process and technology strategies that improve operational efficiency and effectiveness while minimizing risk. Engage with the fraud analytics team to review trends and patterns in complex data sets and partner to develop innovative strategies that will mitigate current and emerging risks. Serve as a risk consultant through current knowledge of trends, regulations, and changes within the industry. Collaborate with industry partners, peers, and colleagues to influence fraud strategy and enhance controls. Participate in new product and services reviews to ensure product and business leaders consider fraud implications. Foster productive relationships at all levels across multiple lines of business and provide leadership and expertise to enterprise-wide projects to facilitate safe, secure operations for the bank.

• Fraud Prevention - Responsible for development of strategies, policies, procedures, and processes that advance fraud prevention, fraud detection, and risk mitigation across multiple deposit and payment channels. Partners with and influences senior leadership regarding strategies and systems that mitigate risk for the bank. Implements necessary control measures that protect the bank and minimize client impact. Participates in committees and manages the department within approved budget projections.
• Managerial Functions - Leads and develops a team of associates within the department. Establishes and monitors expectations to achieve company and department goals. Makes appropriate changes to team policies, procedures, and efficiencies to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by coaching and providing professional development.
• Business Support - Remains current on trends and standards in the industry, including changes in banking regulations, consumer protection and privacy laws, and the development of new products or channels. Tracks fraud data for reporting needs. Fosters productive relationships across the bank and with key vendors. Develops and maintains a network of contacts at other financial institutions for information exchange and peer comparisons.
• Project Management - Serves as a risk consultant in partnership with senior leadership, project teams, and business units on enterprise-wide initiatives. Facilitates the planning, implementation, and evaluation of projects. Participates in project-steering committees or councils to promote awareness and address potential risks.

Bachelor's Degree and 10 years of experience as a business leader in fraud management and a minimum of 5 years of experience building, managing and/or developing high performing teams

OR High School Diploma or GED and 14 years of experience as a business leader in fraud management and a minimum of 5 years of experience building, managing and/or developing high performing teams

Preferred Areas of Experience:

• Fraud prevention leadership experience within a large financial institution
• Experience leading remote teams domestically and internationally across multiple time zones
• Proven ability to lead through change
• Certified Fraud Examiner
• Demonstrated experience, knowledge, and application of Nacha rules, UCC 4, and bank regulations, specifically Reg E, Reg CC, UDAAP, FACTA, and FFIEC Handbooks
• Ability to build relationships across all levels of the organization
• Experience with fraud contact center strategies
• Designing and implementing performance metrics within a large financial institution
• Familiarity with bank policies, procedures, and practices including related industry and regulatory issues
• Knowledge of bank systems and applications
• Ability to quickly grasp new vendor software

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

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