Temporary Employment Services (TES) Access Rep Pool

Access Representative PRN

Access Representatives support healthcare delivery systems by facilitating patients' entry into the system as well as their continued access to healthcare services. Access Representatives communicate with physicians, insurance companies, government payers, health system representatives, and patients, to verify eligibility and benefits; obtain authorizations; register patients; provide financial counseling; obtain sponsorships for unsecured accounts; provide liaison with referring physicians; assign beds; coordinate nursing resources; track patient property; and perform other similar functions within the hospital and clinics. Access Representatives support both inpatient and outpatient systems and are distinguished from Medical Officer Service Coordinators in that the latter are primarily based in and perform a broad array of services for outpatient clinics.

Apply By Date

(11/19/2025 at 11:59pm); Interviews and recruiting process may occur at any time

Minimum Qualifications

• Working knowledge of eligibility, authorization and utilization review requirements related to Federal, State and County sponsored programs including but not limited to Medicare, Medi-Cal, CMISP, California Children Services, Champus, HMO, PPO and managed care groups.

• Documented experience using the following computer applications: EPIC, Microsoft word, Microsoft Outlook, Excel, Internet (for insurance web sites, UCDHS policy and procedure updates).

• Working knowledge of medical terminology, anatomy, ICD-10 and CPT coding.

• Working knowledge of online registration, verification and authorization procedures.

• Ability to apply HIPAA guidelines appropriately when working with payors, families, departmental staff and other outside entities.

• Skill in analyzing a variety of factors regarding eligibility, third party payors, authorization and benefit limits to determine the need for further facts or administrative consultation; Calculate percentages and perform mathematical functions to estimate balances.

Preferred Qualifications

• Interpersonal skills to establish and maintain a friendly, welcoming environment; demonstrate an interested, understanding, compassionate and caring manner, maintain a courteous and calm demeanor, and use a proactive approach to negotiate a resolution acceptable to all parties.

• Skill in interviewing individuals from diverse cultural backgrounds including, listening perceptively, identifying and clarifying financial problem areas, interacting effectively with a variety of behaviors including fear, grieving, hostility and non-cooperation, ensuring that the individuals clearly understand their rights and financial options.

• Ability to evaluate and continuously reprioritize workload to ensure financial security is maintained and payor timelines are met.

• Problem solving skills to independently recognize and define a problem; identify resources available to assist in solving the problem; create and implement viable solutions and follow through to ensure a problem is resolved to the satisfaction of all parties involved.

Department Description

Temporary Employment Services provides temporary employees to various departments throughout UC Davis Campus in Davis and UC Davis Health Campus, at the request of the departments. Employees can elect to be considered for assignments on either or both campuses although most Access Rep positions will be located in Rancho Cordova or the greater Sacramento area. The available assignments can be full-time, and short-term or long-term in duration. Patient Access Representatives are limited to 5.5 months.

Position Information

• Salary or Pay Range: $31.24hr

• Salary Frequency: Biweekly

• Payroll Title: Access Rep PRN

• Number of Positions: unlimited

• Appointment Type: limited

• Percentage of Time: 100%

• Shift Hours: various

• Location: Davis, Sacramento

• Union Representation: EX

• Benefits Eligible: Mid-Level

• Hybrid/Remote/On-Site: On-Site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis Health offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting our handy Benefits Summary and our Benefits Page

• High quality and low-cost medical plans to choose from to fit your family's needs

• Holidays, Vacation and Sick Time per UC Davis Policy

• Access to free professional development courses and learning opportunities for personal and professional growth

• WorkLife and Wellness program and resources

• On-site Employee Assistance Program including access to free mental health services

• Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage

• Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here

• UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Work Environment

• Must be available to work variable shifts: days/hours (weekends, holidays, overtime, etc.) and float to other units/areas/buildings.
• May work prolonged periods at a desk utilizing multiple computer screens
• May work with or be exposed to very sick patients and hazardous wastes (e.g., blood, body fluids, biohazard, pharmacy waste, chemo waste, needles and other sharp waste)
• May work in areas where hazardous materials are present.
• Personally responsible for following safety procedures and guidelines.

Special Requirements

• This position is a critical position and may be subject to a background check and drug screen. Employment is contingent upon successful completion of background investigation including criminal history, identity checks and drug screen.

• As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here.

As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks