Design & Usability Analyst Senior

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Job Description

About FIS

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The FIS Modern Banking Platform is a next-generation, cloud-native core banking solution designed to support digital transformation for banks of all sizes. It enables institutions to

• Incrementally modernize or launch new digital banks with speed and flexibility.

• Operate in real time with high scalability, low total cost of ownership (TCO), and extensive configurability.

• Deliver customer-centric experiences through modular components, open APIs, and seamless integration with third-party services.

Key features include

• Component-based architecture: Enables independent updates and agile development.

• API-first design: Facilitates integration with FinTechs and internal systems.

• Cloud-native deployment: Supports public, private, and hybrid cloud environments.

• Multi-everything support: multi-currency, multi-language, multi-tenancy, and multi-time zone capabilities.

The MBP team at FIS is composed of cross-functional experts in product management, architecture, engineering, design, and client delivery. They are responsible for developing and maintaining the platform's core and extended components, driving innovation, and supporting clients.

What you will be doing

As a Design and Usability Analyst Senior, you will be responsible for designing intuitive, functional, and user-friendly software interfaces that enhance customer productivity and satisfaction across MBP applications. You'll work closely with cross-functional teams to ensure that design solutions align with business goals and user needs.

• Lead design strategy from concept to completion, ensuring alignment with the FIS brand and usability standards, and the FIS UX framework.

• Translate complex user needs and pain points into impactful design solutions using design thinking.

• Create wireframes and prototypes in Figma to visualize ideas and communicate concepts effectively. Create design specification documents for the development team to map the UX design to the applicable framework components.

• Collaborate with stakeholders including product managers, engineers, and business teams to develop cohesive solutions. Lead the MBP UX Design Forum, drive decisions, and document, schedule, and review UX enhancement requests.

• Conduct user research and usability testing to inform design decisions and improve product experience.

• Participate in design quality reviews throughout the development cycle, demonstrate new features to stakeholders, and contribute to the Center of Excellence (CoE) through workshops and shared resources.

What you bring

The ideal candidate is expected to bring a blend of design expertise, strategic thinking, and collaborative mindset to elevate the user experience across MBP's solutions. Specifically, they should offer:

Core Attributes

• User-centered mindset: Passion for creating intuitive, functional, and delightful user experiences.

• Design leadership: Ability to guide design strategy from concept to completion, including wireframes, prototypes, and usability testing.

• Problem-solving skills: Translate complex user pain points and business needs into impactful design solutions.

• Cross-functional collaboration: Work closely with product managers, engineers, other designers, and business stakeholders to align design with goals.

• Rapid prototyping: Quickly visualize and iterate on design ideas using tools like Figma.

• Design thinking fluency: Apply structured approaches to innovation and user research.

Technical and Professional Skills

• 8+ years of experience in UI/UX design, preferably in fintech or enterprise-scale platforms.

• Strong grasp of responsive design, Web Content Accessibility Guidelines (WCAG), and localization support.

• Familiarity with internal design systems and modern UI patterns.

• Experience with usability testing and performance validation.

• Ability to manage multiple projects and meet deadlines independently.

Bonus if you have

• Experience working with remote teams.

• Familiarity with financial domain challenges and regulatory constraints.

• Strong communication skills to engage with customers and senior leadership.

What we offer you

• Attractive benefits including private medical cover, dental cover, and travel insurance.

• A modern, international work environment and a dedicated and motivated team.

• A competitive salary and benefits.

• A work environment built on collaboration, flexibility and respect.

• Varied and challenging work to help you grow your technical skillset.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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