Chief Operations Officer

Job Summary:

The Chief Operating Officer (COO) is responsible for the efficient and effective management of hospital operations, ensuring regulatory compliance and high-quality patient care. This role provides recommendations and guidance to management to support administrative and facility decisions, sets objectives, develops plans, staffs, and directs activities of assigned departments or areas of responsibility. The COO delivers professional-level planning, reporting, analysis, and consultation to advance organizational goals and objectives, ensuring consistency in treatment and policy application.

The COO oversees the functioning of assigned departments-which may include support services and/or clinical services-while monitoring and maintaining departmental budgets. This leader promotes Quality, Integrity, Safety, Service Excellence, Teamwork, Accountability, and Continuous Improvement across all departments and fosters a fair, open, and collaborative environment for all team members.

JOB RESPONSIBLITIES:

Operational Leadership

• Collaborate with the CEO to set and drive organizational vision, operations strategy, and staffing levels.
• Direct, coordinate, and oversee the day-to-day operations of the hospital.
• Oversee department leaders, providing guidance, coaching, and performance management.
• Translate strategy into actionable steps for growth, implementing organization-wide goal setting, performance management, and annual operations planning.
• Oversee company operations and employee productivity, building a highly inclusive culture that ensures team members thrive and organizational goals are met.
• Analyze internal operations, identify areas for improvement, facilitate teams to completion of work plans.

Regulatory Compliance & Environment of Care

• Ensure hospital operations are proactively compliant with state and federal regulations and laws, including Joint Commission and CMS standards.
• Maintain a safe, therapeutic environment of care for patients, staff, and visitors.

Quality & Patient Experience

• Drive initiatives to improve patient satisfaction, referral source engagement, and community confidence.
• Monitor and enhance performance metrics such as NPS, Google ratings, and clinical outcomes.
• Promote Clinical Quality, Integrity, Safety, Service Excellence, Teamwork, Accountability, and Continuous Improvement throughout all departments.

Financial & Resource Management

• Collaborate with CFO to manage budgets, control costs, optimize resource allocation, and determine project spend prioritization.
• Oversee FTE management and workforce planning to support operational stability and efficiency.
• Manage capital requests and expenses aggressively to achieve growth and profitability targets.

Strategic Planning & Growth

• Implement business strategies and plans that align with short- and long-term objectives developed in tandem with the CEO.
• Partner with the CEO and leadership team to develop and execute strategic plans for service expansion, including SUD and outpatient programs.
• Oversee operations and partner with the CEO in business development to ensure investment capital is budgeted for near-term growth targets.
• Identify opportunities for operational improvement and implement best practices to support long-term success.

Risk Management & Safety

• Ensure adherence to risk management protocols and emergency preparedness plans.
• Promote a culture of safety and continuous improvement across all departments.

Performance Monitoring & Reporting

• Monitor performance using tracking tools, take corrective measures when necessary, and prepare detailed updates and forecasts.
• Provide professional-level planning, reporting, analysis, and consultation to support organizational goals.

Stakeholder Engagement

• Build and maintain trusting relationships with key customers, clients, partners, and stakeholders.
• Create and maintain a fair, open environment for all team members.

Other Duties

• Perform other related duties as assigned.qq

EDUCATION/EXPERIENCE: Master's degree in business administration or health related field, and 8 years of experience in health care leadership.

KNOWLEDGE/SKILLS/ABILITIES:

• Ability to perform assignments with minimal supervision;
• Ability to perform concentrated and/or complex mental activity with frequent involvement in complex and/or highly technical situations;
• Ability to work successfully under highly stressful conditions;
• Ability to make sound, independent judgments based on scientific and/or ethical principles;
• Ability to comprehend and perform oral and written instructions and procedures;
• Ability to collaborate with other multidisciplinary team members in an appropriate fashion;
• Capability to adapt to varying workloads and work assignments on a constant basis;
• Must have effective comprehensive reading skills, strong communication skills, written and verbal.
• Must possess a valid Drivers License in order to drive hospital vehicles.

MINIMUM REQUIREMENTS OF THE POSITON:

• Must be willing and able to execute the patient de-escalation methods, both verbal and physical.
• Must be able to complete new hire requirements such as State of Alaska Background Check and Drug Testing.
• Must be able to demonstrate special training, knowledge and skills specific to age groups, as well as job and/or program specific competency within the first three (3) months of training.
• Must complete all required mandatory in-services annually.
• Must be tested for Tuberculosis with a PPD skin test or chest x-ray upon hire; PPD skin test required annually or chest x-ray annually thereafter.
• Must be at least 21 years of age.

GENERAL WORKING ENVIRONMENT: Working conditions for all employees are as follows, but not limited to a psychiatric hospital setting; some risk involved in the event of aggressive patient(s); work load may include day, evening, night, weekend and/or holiday shifts. The Clinical Therapist is occasionally exposed to toxic or caustic chemicals, blood borne pathogens, and loud noise levels.

Mental demands described herein are representative of those which must be met by an employee to successfully perform the essential functions of the job, but are not limited to the ability to remain calm in a stressful environment; and the emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

PHYSICAL REQUIREMENTS: Physical requirements include, but are not limited to the ability to communicate effectively with patients, their families, staff and others; the ability to effectively utilize communication equipment; the physical agility to mange patients (ambulatory, non-ambulatory and physically aggressive); the ability to read (i.e. patient charts, written communication, regulations, written policies and procedures, etc.); and the ability to write (i.e. manual charting, written communication, etc.).

• Must occasionally utilize physical ability for fingering or manual dexterity, repetitive finger motion, lifting/exerting force up to 50 lbs, reaching or stretching, crouching or stooping, smelling, and seeing with correction for color discrimination, peripheral vision, and depth perception and focusing ability.
• Must frequently utilize physical ability for standing, walking, sitting, and seeing with correction for close and distance vision.
• Must regularly utilize physical ability for speaking, hearting, and seeing with correction. Speaking and hearing may be necessary for conversing with and assessing patients.
• Mental demands include but are not limited to emotional stability, physical stamina and agility to handle stress and respond quickly and effectively to emergency situations.

• The worker is subject to odors from paint, carpet adhesives, and other construction and cleaning chemicals used for routine maintenance and building renovation.