Operations Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves - The Operations Manager is responsible for managing integrated facilities services, work orders, system ownership, utilities uptime and prime customer experience for operational activities and issues. The role will ensure all basics of safety, compliance, maintenance and operation of building systems, and ensure innovation requirements are met within the controlled environment of a Life Science high-end account. Managing and tracking the customer relationship to ensure success. Additionally, this position will provide facilities support including building inspections, work order creation, vendor engagement and setup, field walks, quality assurance and associated reporting and follow up as necessary.

What your day-to-day will look like?

• Assist facility management leadership in meeting or exceeding Key Performance Indicators (KPIs); monitor service level agreements (SLA's) on a regular basis to identify potential off-track areas and plan corrective actions accordingly.
• Oversee day to day facility operations including but not limited to maintenance, repair, project management.
• Provide oversight for any GxP related scope activities and ensure JLL and client policies and procedures are followed.
• Oversee the day-to-day schedule of JLL or subcontractor service providers for scope responsibilities.
• Oversee daily work order review and follow up on work orders to ensure on time quality completion and superior customer experience.
• Ensure client satisfaction with delivery of services and provide a lead role in monitoring and increasing customer satisfaction.
• Participate in and support any investigations for non-conformances as well as Corrective and Preventive Actions (CAPA's).
• Routinely inspect buildings and other in scope areas to ensure safety, quality, and contractual compliance and all customer obligations are met.
• Assist in the completion of building audits.
• Review, prioritize, and determine activities required for completion of work orders and work with suppliers to ensure complex activities are appropriately planned and executed on time.
• Recommend continuous quality improvement practices and look for business efficiencies.
• Must be available 24/7 to respond to building emergencies or to respond to work being performed by contractors after hours.
• Develop a culture of continuous improvement. Lead investigations.

Required Qualifications:

• Must have experience working in regulated GxP facilities.
• 5 -10 years related work experience in Facilities Management including at least 3 years in a supervisory role.
• Must have strong background in people management and supplier contract management.
• Experience in the use of CMMS
• Excellent inter-personal skills, organization skills, and strong analytical ability
• Excellent PC skills: proficiency in all MS applications (SharePoint, Office, Excel and PowerPoint)
• Excellent communication, presentation, client service, developing relationships, and follow up skills.
• Demonstrated leadership abilities and organizational skills.

Preferred Qualifications:

• Familiar with Maximo CMMS/work order system
• Bachelor's degree in engineering (preferred), science, or business

Location: On-site in Thousand Oaks, CA

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view ourSupplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.